Inbound Supervisor (AM Shift)

At THE ICONIC, we issue the call to live your way, to liberate yourself from meaningless constraints. It’s time to reach for a better tomorrow, to spend less time searching and more time finding. We are inclusive and inspiring and – as your go-to destination for fashion, sport, beauty and more – we exist to liberate our customers through choice.

Our Fulfilment Centre (FC) Operations team supports four core departments – Inventory, Outbound, Inbound and Marketplace – operating around the clock to ensure our customers receive their products in great condition and quickly. Our FC is equipped with active pick towers and our Automated Storage & Retrieval System (ASRS – amazing automated warehousing technology).

The Inbound Team is critical in supporting our Buyers, Vendor Management & FC Operations to get all of our latest products unpacked, re-packed and put away, ready for picking. They also process returns from our customers – a key part of our service offering which requires high attention to detail as we carefully quality test all returned items. 

What’s involved…

  • Have a safety first mentality and always look for opportunities to improve the safety of our workplace.
  • Lead with the company’s best interests in mind, reporting any incidents or near misses to leaders.
  • Be a confident and capable people leader.
  • Competent in being the first point of contact for any performance related conversations or concerns and can effectively triage information to the right people.
  • Act as a role model, who is trusted and respected by team members and leaders alike.
  • Ability to look holistically at the individual team’s needs and our business goals and adjust daily plans to accommodate both.
  • Lead engaging and useful toolbox meetings that my team love.
  • Be a systems guru and often be called upon to champion any system training 
  • A self-starter and enjoy working autonomously, but also able to take direction and fulfil requested tasks 
  • Be a confident multi-tasker and enjoy working in a fast paced warehouse environment
  • Proactive and always looking for ways to improve the processes in our department 
  • Enthusiastic about training and development, and be dedicated in identifying areas of opportunity and working with staff to improve results.
  • Being proactive in my own career development

About you…

  • Strong leadership experience from working in warehousing environments.
  • A confident multi-tasker and enjoy working in a fast paced warehouse environment
  • Ability to have difficult conversations and have ample amount of experience managing conflict resolution.
  • Exceptional written, verbal and visual communication skills. 
  • Experience leading large and diverse teams. 
  • Trustworthy and take accountability for my actions as well as my team’s actions. 
  • Extremely reliable and able to be flexible with time as per business needs.
  • Actively deliver and accept feedback.
  • Have a safety-first mentality, putting the health and wellbeing of the team members first.
  • Be flexible and adaptable depending on what the team and the business needs. 

Why you'll love THE ICONIC

  • Fun, collaborative and fast paced environment
  • Sweat out the stress using our discounted gym memberships
  • Get your knowledge fix with our learning days and learning tools
  • No matter what your style is, we have got you covered with our AMAZING staff discount and our famous sample sales!

Life at THE ICONIC...

Our culture of learning is an environment that supports and encourages the collective discovery, sharing and application of knowledge. This helps us to continually improve, achieve goals and attain new possibilities every day. From our ways of working and collaboration to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! To read more about our purpose, mission and principles, please visit our Careers page:

Additional Information: 

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly:

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