The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp. We’re extremely proud to be on this journey, and hope you can join us!
About the role
At Texthelp, we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a Junior Sales Development Representative (SDR) to find and screen potential customers who can benefit from our products and services.
Our SDR team is growing and as the first line of communication with prospects, SDRs have a strong understanding of the sales process. They excel at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with the ability to showcase our offerings in a compelling way.
Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability. The Sales Development Representative leads proactive outbound prospecting, inbound lead qualification and converts marketing qualified leads (MQLs) to sales qualified leads (SQLs), screening their true intention to buy, to help build a strong sales pipeline.
This exciting role may involve dealing with both UK and international prospects in the EMEA region.
Main Responsibilities
- Ensure the acquisition/business development sales teams have quality appointments by making outbound calls to qualified leads
- Conduct/perform prospecting activities including making cold calls, sending emails, delivering on social strategies, etc
- Manage all business-related activities at the forefront of the sales process on Marketing Qualified Leads (MQLs)
- Qualify, nurture, manage and convert MQLs to Sales Qualified Leads (SQLs) using a systematic process developed through collaboration with sales and marketing leaders
- Perform qualification process on both MQLs and outbound outreach leads from cold calling
- Explain Texthelp products to prospects including inbound marketing leads and outbound prospecting leads from cold calling
- Perform sales presentations over the phone, web and in-person as needed
- Produce creative strategies for targeting decision-makers at prospect accounts in order to book sales appointments and influence company revenue
- Make effective use of CRM to track, assign, and qualify leads
- Maintain pipeline of prospects via Outreach Sales Enablement platform and achieve agreed targets of booked meetings for acquisition team
- Research and build database of contacts
- Accurately update and maintain internal records and systems
- Ensure the start of the customer journey reflects our business in a positive light
- Generate reports as required to track business metrics
Essential Criteria
- 1+ years Relevant sales experience (cold calling, lead nurturing, lead qualification)
- IT skills with experience using Google Suite or Microsoft Office including Sheets or Excel
Desirable Criteria
- Ability to prospect and generate leads through cold calls, emails, and social strategies
- Proven record of consistently meeting assigned target goals and delivering outstanding
- Experience with outbound and inbound sales processes (MQL to SQL conversion)
- Strong verbal and written communication to explain products and handle sales presentations
- Experience using CRM systems and sales enablement platforms.
- Experience delivering online demonstrations
- Keen to learn and comfortable in an agile environment
- Excels in balancing multiple projects simultaneously and efficiently allocates time and resources to meet deadlines
- Educational technology product and education business understanding
- Experience using Outreach Sales Enablement platform
- Proven experience of leveraging social media platforms and developing an established network to build personal and company brand in a B2B environment (e.g. LinkedIn, Twitter)
If you think you have what we are looking for please complete an application on our website by the closing date of 27th November 2024.
We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process
To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their applications.
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