The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding, and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high-performing, passionate people on our team. Both Texthelp and n2y promote a collaborative work environment where diversity is embraced and empowered. The combined organization employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA, and Australia.
We plan to reveal our new brand in early 2025, but for now, the messaging and any correspondence from this role will come from n2y. We are extremely proud to be on this journey and hope you can join us!
Job Overview
We're looking for an experienced New Business Development Executive to be part of a rapidly growing Workplace SaaS business committed to helping all employees understand and be understood. We do this by providing world class neuro technology that enables all employees to feel included and to perform at their very best. Your primary objective will be to help us grow the number of Workplace clients by adding new logos and driving new recurring revenue. To do this you will need to be motivated and driven to make a real impact on the most senior members of the companies you call on, typically companies in the Fortune 500. You will be a highly experienced SaaS seller and will have a dedicated whitespace territory to acquire new customers in order to attain your quota. This is an exciting opportunity for someone who enjoys being on the ground floor of what will be an incredibly exciting and challenging high growth business.
Main Responsibilities
- Achieve quota targets on a monthly, quarterly and yearly basis.
- Participate in our lead management program to qualify leads and fill your pipeline.;
- Use MEDDPICC to help qualify your leads and ensure a successful sales campaign.
- Maintain expert knowledge of products.
- Engage with marketing and product initiatives, using companywide resources to optimize successful engagement with new opportunities.
- Ensure your opportunities are up to date and reflect all the activities you’ve completed and plan to complete to ensure success and communicate with the senior leadership team.
- Maintain and prioritize your workload to move opportunities through the pipe with high velocity.
- Manage pipeline to required pipeline metrics and reporting requirements including:
○ Follow up on MQLs and all leads within a maximum 24-business hour time window
○ Forecast accuracy: Maintain an accurate forecast with weekly reviews.
○ Build pipeline coverage as a minimum in line with quarterly pipeline coverage targets
○ Provide weekly, monthly and quarterly reporting for the senior management as required
- For newly won customers, follow the hand-over process to account management ensuring the highest levels of customer satisfaction.
- Continuously work to build a world class SaaS organization through a focus on productivity and aligning the organization structures and targets around tracking and delivering world class SaaS metrics including Annual Recurring Revenue Growth %, Average Revenue Per Account and number of new logo accounts.
- Identify training, development & skills needs and regularly checking in on development plan progress.
Measures of Success
- Quota attainment
- Productivity metrics including volume of customer contacts, timing of lead follow up and win : loss ratio;
- Pipeline Measures of success
○ Time in pipe (Velocity)
○ Pipeline accuracy
○ Pipeline Coverage
- Enhancing the overall reputation of Texthelp as a fantastic assistive technology partner.
Essential Criteria
- 3+ years' experience in a similar Business Development Manager role within a SaaS organization, with a proven track record of acquiring new customers and consistently hitting sales targets
- BA/BS degree, preferably in Business, Economics or similar
- Detailed knowledge and experience of the HR Technology landscape, particularly as it relates to diversity and inclusion
- Demonstrated passion for customer excellence
- Proficient in CRM
- Experience of researching and profiling whitespace and creating account maps
- Understanding of SaaS sales strategies and associated metrics
Desirable Criteria
- Strong relationship building and interpersonal skills, enjoys meeting new people
- Ability to collaborate and partner with others
- Confident communicator with excellent presentation skills, develops and shares a compelling vision
- Passion for assistive technology
- Strong organizational skills
- Strong analytical skills and confident in making data-driven decisions
- Tenacious, competitive and resilient
- Hunger to win – not afraid to ask for the order
- Ability to prioritize
We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process
To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their applications.
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