The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.

Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.

We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.

The combined organisation employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.

We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp. We’re extremely proud to be on this journey, and hope you can join us!

About the role

We are seeking a visionary and passionate leader to join our team as Director of Account Management. As Director of Account Management, you will play a pivotal role in driving customer satisfaction, retention but most importantly upsell and cross sale growth.

You will be responsible for developing and implementing a comprehensive account growth strategy that aligns with our company's overall business goals.

You will also be responsible for leading a team of account executives who are dedicated to helping our customers achieve their desired outcomes.

Main Responsibilities

Develop and execute an account success strategy to achieve customer expansion targets
Build and manage a high-performing sales team, providing leadership, mentorship, and support to ensure the team meets or exceeds revenue targets
Work collaboratively with the marketing, product, sales ops and customer success teams to identify opportunities and promote sales excellence
Build and maintain strong relationships with key stakeholders and customers to understand their needs and seek opportunities to drive successful sales campaigns.
Create and maintain accurate sales forecasts and reports, and provide regular updates to senior leadership on sales performance and pipeline metrics
Continuously assess and refine sales processes to drive efficiency and effectiveness
Champion a customer-centric culture
Maintain technical knowledge to support understanding of client's requirements and the positioning of Texthelp group products

Essential Criteria

3+ years experience in a sales leadership role with experience in driving new business within existing accounts
Proven ability to motivate and mentor teams to embed culture of high performance
Relevant network of senior and executive level contacts
A proven track record of driving growth and winning new business from within customer accounts
Successful track record in C suite level negotiations including both technical and business issues
Proven experience closing complex deals through a lengthy sales cycle and building strategic relationships
Proven track record of preparing, presenting and discussing robust business proposals to senior stakeholders and executives
Effective communication skills eg negotiation, strategic thinking, empathy when managing both internal and external stakeholders
Track record of providing accurate and timely activity, pipe and sales performance reporting to senior leadership teams
Experience with SaaS sales strategies and associated metrics
Experience using Salesforce or other relevant CRM systems, and proficient in the use of Google Suite or MS Office
Full Clean UK Driving Licence
Excellent planning & organisational skills
Deep understanding of sales methods such as MEDDPICC

Desirable Criteria

Third level education focusing on business or related field
Proficiency in customer success technology
Experience successfully working with senior (C-level) executives

We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process

To help reduce the possibility of unconscious bias we ask that candidates do not include photographs on their applications.

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We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process.

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This role is based in the Antrim office and will require you to commute to the office on a weekly basis. Can you fulfil this? *

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