Position Summary:

The Associate Director, Customer Success will be accountable for managing QuartzBio customer relationships and supporting project delivery teams in a client-facing role. The Associate Director, Customer Success will actively engage with project delivery teams, work collaboratively to ensure that clients receive maximum value from their relationship with QuartzBio, monitor the health of QuartzBio client relationships, and identify opportunities to expand existing QuartzBio customer relationships.

Essential functions of the job include but are not limited to:

Maintain broad visibility across a portfolio of QuartzBio customer relationships, monitor and report on the health of relationships
Support delivery teams in creating and executing targeted action plans to maximize the quality of QuartzBio customer relationships (individually and across the portfolio)
Develop and maintain relationships with key customer stakeholders, including senior management
Assist customers and QuartzBio delivery teams in connecting client deliverables to quantifiable business value for the customer
Plan, facilitate, and host training programming (in collaboration with delivery teams) to ensure that customers receive maximum value from their engagement with QuartzBio
Collaborate with delivery teams to ensure QuartzBio customers have visibility into relevant QuartzBio solutions as well as the potential value of those offerings within the customer organization
Identify, pursue, and deliver opportunities to expand QuartzBio book of business within existing client accounts
Develop and implement dashboards, monitor performance and report on key performance metrics
Assist in development of proposals, budgets, and contracts as needed
Develop, implement, and improve upon business processes to enable effective, efficient delivery of QuartzBio services
Review work product as appropriate
Other duties as assigned by management

Qualifications:

Minimum Required:

Bachelor’s in Biology, Immunology, Molecular Biology, Information Technology or related field
At least 3 years of experience in account management, consulting, life science services or related field

Other Required:

Excellent communication, interpersonal, organizational and multi-tasking skills
Team player contributing to a positive, collaborative working environment
Proficiency with MS Office (Word, Excel, PowerPoint)
Extended work hours may be necessary in order to meet business demands
Must possess a valid driver’s license allowing you to drive in the state(s) you drive in
Able to travel both domestically and internationally including overnight stays
Must be able to read, write, speak fluently and comprehend the English language

Preferred:

Master’s or PhD in Biology, Immunology, Molecular Biology, Information Technology or related field

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.

Reasonable estimate of the current range

$115,000—$140,000 USD

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