We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

PagerDuty is seeking a Software Engineering Manager to join our diverse, customer-centric technology company!

As Software Engineering Manager, you'll lead a team of Software Engineers who will be part of our initial expansion into Lisbon and will be focused on delivering software within our core product at PagerDuty. We are looking for an individual who has a strong track record of software delivery and can develop relationships across various teams. You can still code if needed (though that won’t be the primary function of this role) and have opinions on what good code looks like. You also have experience working on large scale systems and/or data pipelines and know the pitfalls that can come with under/over engineering.

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent. Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world. 

Europe is the fastest growing region of the business with international revenue increasing 41 percent year over year in PagerDuty’s second quarter. The Lisbon location represents an opportunity to accelerate hiring as we scale towards $1 billion annual recurring revenue (ARR). Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data. 

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty. 

Skills & Attributes

  • You enable and empower the team to do great work beyond what you could accomplish on your own, not be a micromanager. 
  • You understand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.
  • You have experience helping your teams consistently ship value to customers. You go out of your way to make sure that you articulate that value within, as well as outside of the team.
  • You have experience hiring talented senior engineers and supporting them to do impactful work. You have also hired and developed junior engineers to realize their full potential.
  • You have excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team, instead of prescribing solutions.
  • You must have an opinion on what good engineering looks like.
  • You should have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions.

Daily Responsibilities

  • Oversee a distributed team of highly motivated engineers spanning all experience levels.
  • Provide mentorship and coaching to your team to help them learn, grow and succeed.
  • Collaborate with the team on setting the product and technical roadmaps along with plans for getting us there.
  • Work with engineering, product, and UX stakeholders to facilitate project delivery.
  • Balance Engineering and Product work into the roadmaps and do the right thing with a long term view in terms of engineering excellence. 
  • Work with other engineering managers to help drive cultural changes across the organization.
  • Attract, recruit and retain the best talent across the globe.
  • With 14,000+ global customers and growing, you’ll be helping your team solve really interesting technical challenges and scale our product to keep up with demand.
  • Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

Minimum Requirements

  • You have 10+ years of software engineering experience out of which 2+ years in Engineering leadership managing people.
  • You have a deep understanding of the distributed systems and technologies, software development lifecycle and have a passion for reliable, scalable and maintainable systems. 
  • You have experience managing healthy, happy and high achieving teams.
  • You have a deep understanding of Agile principles and how to apply them effectively.
  • You have a proven track record of collaboration with peers to get successful outcomes for the company.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  • HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

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