PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Principal Product Manager (Flexible Platform) to join our diverse, customer-focused team! As Principal Product Manager, you will help our customers better manage a variety of different types of real-time urgent work, not just in Software and IT Operations, but in a variety of other functions across the landscape of Digital Operations. You'll own two of our most critical building blocks, Flexible Work Objects, and Flexible Notifications, and play a key technical and product leadership role across several development teams working to define our strategy and roadmap. The Flexible Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products as well as external customers and partners! 

This is an exciting opportunity to work closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as work objects beyond PD's incidents) like post-mortems, tasks, customer cases, security events, and how these objects leverage other flexible platform building blocks like notifications, workflows, and automation actions! 

The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of other product development teams and our external customers (and you have the metrics at your fingertips to back it up)! You're equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform customer. You can rapidly learn 3rd-party applications and their platform concepts (ServiceNow, Atlassian, Salesforce, etc) and design a platform strategy that is feasible, usable, and maintainable. 

KEY RESPONSIBILITIES  

  • Define the roadmap for two of our core flexible platform building blocks: Work Objects and Notifications
  • Partner closely with engineering and design on new building block enhancements.
  • Prioritize feedback from 3rd-party developers, internal development teams, internal Professional Services, and partner teams.
  • Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful. 
  • Design the tools and content to seamlessly onboard development teams and customers onto the platform.
  • Support marketing with content and awareness for developers and internal stakeholders.

BASIC QUALIFICATIONS

  • 6-10+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience. 
  • Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
  • You have enough technical knowledge to be respected by engineers.  
  • Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design.
  • Ability to be self-driven in writing SQL queries to get access to make data-driven decisions. 
  • Ability to effectively interface and communicate with customers and all stakeholders within the organization.
  • Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing staff.
  • Experience with Agile software methods or a desire to learn them; we don’t throw PRDs over the fence and hope for the best.
  • You strongly empathize with customers where your customers are other internal or external development teams. You can sit down with users and understand the ways that your product is not satisfying their needs.
  • You can lead without giving orders and argue a viewpoint persuasively.
  • You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
  • Proven record of product management accomplishments and initiatives with demonstrated success in product build and release to market.

PREFERRED QUALIFICATIONS

  • Bachelor's and/or Master's in Engineering, Computer Science, technical related field, or equivalent practical experience as a software engineer.
  • Software development experience is a big plus.
  • Excellent problem-solving skills along with strong verbal and written communication skills.
  • Rapid, resourceful problem solver.

The base salary range for this position is 179,000 - 289,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

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