PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Are you hungry to have a big impact through career defining work? We are seeking a passionate and innovative learning and development expert to build and lead our employee development experiences at PagerDuty.

 In this role you will be directly responsible for the strategic design and delivery of world class development experiences for all Dutonians starting from day one and continuing throughout their employee journey. This includes everything from welcoming new employees and setting them up for success, to powerful individual contributor (IC) career development experiences (interactive workshops, mentoring programs, etc.), to enterprise learning initiatives to build mission critical skills the entire organization needs for PagerDuty to thrive. 

Leveraging deep learning design & facilitation experience and substantive subject-matter expertise, you will develop a robust portfolio of learning and development experiences that produce measurable impact at a high-growth global tech company. 

If you have career experience that includes a proven track record of developing programs around New Hire Experience, Career Development and Emerging Talent Pipelines we want to hear from you. 

Key Responsibilities:

  • Consult and build high-trust partnerships with key stakeholders to fully understand their greatest challenges across the business, identifying strategic skill gaps and development opportunities for ICs and ruthlessly prioritize the highest impact opportunities to build solutions.
  • Take a human-centered, iterative design approach to develop engaging learning experiences by understanding the “voice of the employee” (our end users) through conducting design research (global needs analysis, facilitating focus groups, design workshops, etc.).
  • Design and deliver scalable learning & development solutions that fortify our culture, increase individual capabilities, and tangibly impact the business. Incorporate blended learning and adult learning principles into solution design and leverage the appropriate modalities, including self-paced e-learning, instructor-led training (both in-person and virtual classroom material), wiki tools, playbooks, etc.
  • Collaboratively partner with Manager Development counterpart, DEI, Talent Acquisition, and our People Business Partners ensure our tools, experiences, and programs integrate and align across the company
  • Create high quality participant guides, facilitator guides, and supporting materials (course manuals, workbooks, handouts, job aids, etc) 
  • Some key elements of your portfolio would include: 
    • New Hire Experience: Design and deliver the new employee experience from when a new hire accepts their offer through their first year to ensure they are set up for success.
    • Career Development: Drive strategies to develop best-in-class personalized learning experiences for employees that enable transformative growth. Helps individuals, at all levels, understand how to navigate and own their career.
    • Pipeline Programs: Support learning experiences for future emerging talent programs (internships, rotational programs, returnships) 
  • Regularly analyze and report on program outcomes and impact using industry standard approaches such as the Kirkpatrick training evaluation method, making data-driven recommendations for continuous improvement.

Basic Qualifications: 

  • 7+ years of experience designing and delivering large scale L&D programs, preferably in high-growth corporate environments
  • 5+ years of experience in a program management role within a People/HR team -  preferably in talent development, organizational development or learning and development
  • Proven track record in instructional design, facilitation, and delivering on strategy aligned to company strategy, delivering strategic and tactical solutions in fast-paced, high-growth environments
  • Strong knowledge of OD methodologies, measurement strategies, and tools 

Preferred Qualifications: 

  • Bachelors/Masters of Science in Instructional Design & Technology or closely related field
  • Experience with agile methodology and design thinking
  • Proficiency designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloud
  • Experience in eLearning design theories and standards (SCORM, AICC, etc.)
  • Experience with project management software such as Asana or Monday.com
  • Professional trainer certification (Certified Professional in Learning and Performance – CPLP, Certified Technical Trainer - CTT+, or similar).
  • Video editing skills
  • Experience driving automation or standardization leveraging technology solutions

 

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

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