PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is looking for an Automation Engineer to join the Enterprise Applications team within the CIO organization. This is a brand new team we’re building from ground up with a blank slate when it comes to impactful work opportunities.

As an Automation Engineer at PagerDuty, you will be playing a critical role in driving digital transformation and operational efficiency.  You will be responsible for designing, developing, and implementing automation solutions using RPA technologies and you will also be responsible for identifying the right RPA platforms, designing workflows, and identifying needed integrations of our GTM and Finance systems. 

As the one of the first people on this new greenfield team, we’re looking for folks who are self starters, able to work in a world ambiguity and can find solutions to complex problems

Working closely with the business and technology teams across the organization, you will drive automation and efficiency improvements to ensure high adoption and  success.


Key Responsibilities:

  • Implement automation workflows using RPA technologies, including creating bots or scripts.
  • Develop strategies to automate business processes in accordance with RPA/Automation best practices.
  • Partner with the Enterprise Applications team to integrate automation solutions with existing systems and applications.
  • Conduct thorough testing and troubleshooting, including performing end to end testing and supporting user acceptance testing.
  • Define and implement a repeatable deployment process, while adhering to SOX controls.
  • Monitor and maintain deployed bots, including troubleshooting and iterative improvements to support changes in business processes and to drive additional efficiency.
  • Create documentation for implemented solutions, including process workflows and technical specifications.
  • Stay up to date on changing RPA technologies and industry trends and adapt processes and systems where appropriate.


Basic Qualifications:

  • A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration or related field.
  • Expertise in at least one RPA tool (UiPath, Automation Anywhere, Blue Prism etc.).
  • Expertise with APIs (Application Programming Interfaces) and web services for integrating RPA solutions with other systems and applications.
  • Strong understanding of programming languages such as Python, C#, Java, or VBScript, as RPA solutions often involve scripting and automation code.
  • Stay up to date on changing RPA technologies and industry trends.


Preferred Qualifications:

  • Previous experience working in a public company, including experience implementing and maintaining SOX controls for financial reporting and other regulatory/compliance initiatives.
  • Experience with Agile project management & development/deployment methodologies.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

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