PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Security Operations Engineer to join our diverse, customer-focused team! As a member of the IT Operations & Security team, you will collaborate with a global team of technology and security professionals to proactively identify and mitigate enterprise risks, monitor and respond to security events, respond to and assist in security incidents as a security incident responder, and protect PagerDuty’s enterprise systems, data, and operations.

You will be responsible for partnering closely with the CISO organization on the planning and execution of key security initiatives related to enterprise security.  You will develop and track key security metrics and ensure best-in-class operations, including the creation and ongoing maintenance of enterprise security technology runbooks, and automated workflows, assisting in process refinement and operational ownership of enterprise security technologies. You will collaborate with a diverse team of analysts, engineers, and key stakeholders on security initiatives across the company to define, design, and implement security programs and technology projects and will communicate and interact regularly with senior IT and business leadership

The ideal candidate possesses a natural curiosity about information security, a passion for doing what’s right, and will use their expertise to implement a best-of-class security operations program at PagerDuty.

KEY RESPONSIBILITIES

  • Partner closely with CISO organization to design and implement enterprise IT security architectures and solutions.
  • Tracking the evolution of cutting-edge security technologies, and keeping update of the latest security threats and trends
  • Focus on enterprise security and zero-trust technology, serving as the principal technical expert in this area within the security department
  • Monitors security alerts and leads the team in identifying and responding to security threats
  • Monitors systems for vulnerabilities, provides prioritization, and drives remediation efforts
  • Working cross-functionality to triage suspicious activity and drive remediation (performing L2-L3 duties as needed)
  • Analyzing threat intelligence feeds to develop metrics, alerts, and techniques to protect against new and emerging attack vectors
  • Develop metrics, thresholds, alerts, dashboards, and incident response playbooks
  • Drive the design and development of automated security operations and maintenance solutions.
  • Oversee our vulnerability management & endpoint compliance program
  • Develop internal playbooks and tabletops to train teams on how to handle common attack scenarios
  • Develop and report metrics on security posture (e.g. endpoint compliance, vulnerability gaps, application security, etc..)
  • Participates in information security control assessments providing risk-based gap analysis and prioritized remediation recommendations.

BASIC QUALIFICATIONS

  • At least 3+ years of experience in the information security industry, with 2+ years in network security or zero-trust.
  • Extensive knowledge of Information Security concepts especially in the areas of security threats, analyzing security logs and driving Incident response.
  • Extensive knowledge and practical experience in network security and zero-trust.
  • Broad understanding of the IAM cybersecurity landscape including identity stores, authentication/authorization, strong authentication, and privileged access management capabilities and methodologies
  • Deep understanding of security technologies and concepts including SIEM, MDR/XDR, EDR and vulnerability management.
  • Strong understanding of security best practices and frameworks (e.g., MITRE ATT&CK, NIST Cybersecurity Framework).

 

PREFERRED QUALIFICATIONS

  • Familiarity with the following industry frameworks & regulatory standards: Payment Card Industry Data Security Standard (PCI-DSS), HIPAA-HITECH, Sarbanes-Oxley (SOX), General Data Protection Regulation (GDPR), Privacy Practices, ISO 27001/2, NIST Cybersecurity Framework (CSF/800.53)
  • Current certification in an industry-recognized information security certification such as CISSP, CISA, CISM, Security+, CEH, GIAC GSEC/GCIH, SSCP.
  • Strong scripting and automation skills (Bash, Python, Javascript, JSON, etc.)
  • Familiarity with RBAC
  • Experience in infrastructure security, storage security, platforms security, and data security
  • Direct experience developing thresholds, alerts, dashboards, and incident response playbooks
  • Familiarity with the PagerDuty platform is a plus.

The base salary range for this position is 123,000 - 180,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1-2 days/week, so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerduty on Instagram.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

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