ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

As a Fraud Specialists within the Financial Intelligence Unit (FIU), you will minimize and prevent losses resulting from high-risk fraudulent transactions. You will be responsible for conducting initial review of the applications and taking a risk level approach to your investigation and outcome. You will work under general supervision and demonstrate judgment capability to review and/or investigate risk transactions or reports. Per departmental procedures and Federal Regulations, you will take proactive measures to prevent losses and manage risk through any of the following: performing investigations and conducting the initial Know Your Customer and Enhanced Due Diligence processes. You will operate in a team environment and often have customer communications as a key component of your job responsibility. You will also rely on effective relationships with representatives from various lines of business and outside financial institutions.

RESPONSIBILITIES

  • Provide an independent and objective approach of fraud prevention and analysis within Oportun
  • Required to abide by all applicable regulatory and departmental practices and procedures
  • Provide a high level of service to customers, claimants, internal partners, and external partners
  • Ability to track and monitor a high-volume fraud trend and escalate to upper management 
  • Review accounts flagged for potential fraud or other violations such as potentially false information, identity theft, potential collusion with company employees in originating fraudulent loans, etc. Additionally, some alerts will require outbound calls made to the consumer.
  • Contribute to the ongoing evolution of Oportun’s risk management policies & procedures
  •  Recommend new alert triggers and means to detect and prevent fraud

Other Functions:

  • Additional responsibilities as requested
  • Special projects as requested
  • Participate in industry working groups as requested

Working Conditions:

  • Extended working hours may be required per business need if requested
  • Some domestic travel may be necessary 
  • Experience working with overseas and remote employees
  • Rotating Weekend coverage (Mostly on Saturdays)

REQUIREMENTS

  • Bilingual English/Spanish (Written and Oral) is highly recommended
  • Minimum 1-2 years of experience in KYC/ Document review
  • Functional skills: AML and fraud experience in installment loans
  • Must possess strong knowledge of KYC/AML, fraud and risk management strategies and principles 
  • A keen eye for detail and self-driven; a high degree of independence is necessary to succeed.
  • Problem-solving and analytical skills required
  • Ability to provide a detailed analysis when identifying fraud trends
  • Exceptional interpersonal skills 
  • Demonstrate a strong work ethic and professional integrity
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Ability to execute with a sense of urgency
  • Ability to resolve complex issues
  • Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
  • Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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