ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
Collections LOB primary responsibility is to collect unpaid debts on delinquent loans and provide general servicing assistance to members with an unsecure/secure personal, via outbound and inbound phone calls. This role entails managing a team of agents and ensuring team results align with the company's goals and objectives while delivering high quality results. The collections supervisor role is responsible for the day-to-day activity and development of a group of agents within a call center environment. This position requires a high degree of leadership, coaching and development skills and problem solving.
RESPONSIBILITIES
· Monitor and evaluate individual and team performance against objectives and set clear expectations for the team through ongoing coaching and development discussions.
· Developing and implementing strategies that lead to the accomplishments of KPI targets, all in compliance with applicable regulations.
· Servant leadership to improve the process and team to ensure the highest level of support and quality from start to finish.
· Works closely with the operations Sr Supervisor to ensure overall adherence to corporate policies and procedures.
· Will process and manage all aspects of how the team handles their calls and take calls when necessary.
REQUIREMENTS
· Bilingual in English and Spanish is required.
· High school diploma
· Effective communication skills, in a verbal and written form.
· Availability to work from site from the Leon Mulza location. Work from home is also available on a hybrid mode alternating home and site presence. This is subject to recall based on business needs.
· Full-time availability including weekends, holidays, and rotating morning and afternoon shifts.
· Collections experience is preferred.
REQUIRED KNOWLEDGE:
· Proficiency with CRM software, and strong typing skills.
· Proficient in Microsoft Office applications (Microsoft Outlook, Word, Excel, and PowerPoint).
#LI-Hybrid
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
