ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
RESPONSIBILITIES:
- Understanding IT and business requirements with ability to develop, test, deploy improvements, and update workflows within ServiceNow, Snaplogic, and other enterprise applications
- Lead the technology team in defining quality test cases and test scenarios
- Lead the technology team for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform, Snaplogic, and other enterprise applications
- Working with end users on reporting and training in ServiceNow and Snaplogic
- Producing reports and dashboards based on defined measures, metrics and key performance indicators.
- Working with the business to help them understand their requirements and be responsible for the end product being delivered.
Requirements
- Demonstrated ability to multi-task and efficiently work several projects simultaneously with strong organizational skills.
- Must be able to work in a fast pace & stressful environment.
- BS/BA Degree in Computer Science, MIS, or related field/equivalent experience
- 7+ years working in a similar function or role
- 4+ years’ experience as a ServiceNow administrator and/or developer required
- 2+ years’ experience developing / supporting ServiceNow Customer Service Management module
- 2+ years’ experience in Enterprise Service Bus development, Snaplogic preferred
- Experience implementing, and/or upgrading ServiceNow or Snaplogic (or similar)
- Understanding of implementation process including setup, configuration and customization of ServiceNow.
- Experience with project scoping, planning, requirements gathering, and process mapping.
- Ability to work within a project team with diverse technical skill sets
Nice to Have:
- Experience with ServiceNow ITOM (Discovery, Event, Orchestration)
- Experience with Snaplogic Workflows and Plugins or equivalent ESB experience (Boomi, Mulesoft, LogicApps, etc.)
- Experience deploying/administering ITSM technologies and best practices
- ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
- ServiceNow Certification highly preferred.
- ZenDesk CSM experience or certifications
#LI-REMOTE
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
