ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION SUMARY
The GSOC Supervisor position is a role within the Security Global Ops team that involves leading and coordinating the activities and shifts of the corresponding GSOC team as the GSOC operates 24/7. The GSOC Supervisor must coordinate and notify Security leadership of the risks found. The GSOC Supervisor must coordinate the correct work of the GSOC team to respond to routine and emergency calls, monitor alarms, CCTV and other alert platforms. The position requires evaluating global incidents that may impact employees or offices and escalating accordingly. The GSOC Supervisor will also lead employee business trips and notify security management of potential risks or alerts. Additionally, they are responsible for monitoring and communicating situational awareness information and intelligence alerts, as well as working with security leadership on documenting incidents and reviewing and downloading CCTV footage. Other responsibilities include receiving and acting on all service requests via phone, email, ticketing system, and initiating incident reports or work orders for security systems when necessary. This position is essential to the security of the organization and performs other duties as assigned by management.
RESPONSIBILITIES
- Train and lead the GSOC Sr. Analyst team on duty protecting and safeguarding the company's assets.
- Supervise all daily GSOC Sr. Analyst and GSOC operator functions related to the Security team.
- Monitor and evaluate individual and team performance with clear expectations against objectives.
- Provide training and feedback to team members.
- Work with other supervisors to develop and implement strategies leading to KPIs around the security team's objectives.
- Generate a positive work environment in the team.
- Prepare management reports and present results and analysis.
- Provide updates on shift changes to other supervisors.
- Plan and manage PTO and leave time of the GSOC Operators & GSOC Sr. Analyst to assure continuity in the 24/7 GSOC coverage.
- Ability to perform GSOC Sr. Analyst and GSOC Operator activities whenever required by the daily operation (emergencies, lunchtime, etc.)
- Perform other essential duties as assigned by management
REQUIREMENTS
- 1-3 years experience in intelligence analysis, global security, security operations management, or similar position
- Team leader
- College degree or equivalent experience and professional certifications preferred (APP,PSP, CPP, CTM)
- Foreign travel experience and knowledge preferred
- Experience with business continuity planning
- Strong knowledge of intelligence collection and analysis
- Expert proficiency in Power BI or other data visualization tools
- Strong analytical skills with the ability to identify quantify and effectively raise business risks associated with data quality
- Ability to communicate efficiently with internal team members at all levels and across functional and organizational boundaries
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and time management/prioritization skills
- Comfortable working against deadlines in a fast-paced environment
- Bilingual (fluent in English and Spanish)
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
