Strength in Trust  

At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we’ve created a no-nonsense platform to help supercharge the global push for Trust Intelligence. 

The Challenge

We are looking for an Implementation Project Manager who is passionate about delivering software implementations and building excellent relationships with our customers. As an Implementation Project Manager you will own client engagements and be the internal advocate for your customers.  

Your Mission

You will be responsible for key project factors like resources, scope, timeline, deliverables, budget, reporting, and customer satisfaction. You will collaborate across organizations including Implementation, Sales, Product Management, and Support throughout the project lifecycle. 

As an Implementation Project Manager, you will:

  • Manage customer-facing professional service projects, responsible for tasks including requirements gathering, project planning, execution and status tracking, internal reporting and record keeping, customer reporting and stakeholder management 
  • Engage with new and existing enterprise customers in a project management capacity, working with other OneTrust Consultants to deliver the solution as scoped  
  • Build and manage customer-facing project plans and status reports. Manage project scope and customer expectations 
  • Work collaboratively with other departments, including implementation, sales, support, engineering, and product management teams to ensure successful completion of customer implementations 
  • Coordinate all aspects of a service offering for a client from inception to go-live  
  • Manage internal hand-off to support by coordinating completion of all customer-facing and internal solution deliverables 
  • Some travel required (15-20%) 

You Are:

You are a hard-working and determined individual used to working in a fast-paced and dynamic environment. You are an independent worker who is able to problem-solve and process information quickly. You are able to gather client requirements and find a system-based solution that will address them and communicate with stakeholders, translate complex technical concepts into easy-to-understand terms with consultative approach. 

Your Experience Includes: 

  • Bachelor’s or Master’s degree in computer science, engineering, business or other related field  
  • 3+ years’ experience working in a client/customer-facing Professional Services role and/or 2+ years’ experience performing in a Junior Project Manager role 
  • Previously experience working on implementing a SaaS solution 
  • Exceptional communication (verbal and written) and presentation skills with a passion for technology 
  • Strong leadership and project management skills 

Extra Awesome

  • Project Management Certification such as PMI-CAPM, CSM, PRINCE2 or equivalent 
  • Past experience as a Business or Solutions Analyst, or in a Technical role advantageous 
  • Creative problem-solving skills focused on solutions and removing obstacles 
  • Ability to build relationships and enhance cooperation 
  • Interest in leading software implementations and learning conversational-level application functionality 
  • Previously worked as an implementation consultant, or on privacy projects 

Resources  

Check out the following to learn more about this role 

Benefits 

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!). 

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:  

Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.  

Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?).  

Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.   

Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.  

Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.   

Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. 

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

 

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