Strength in Trust
OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.
This role is hybrid (1-2x in office per week) and is based in Madrid.
The Challenge
As a Renewal Manager your challenge is managing a portfolio of customers and client renewals. You'll be instrumental in partnering with CS in identifying and mitigating roadblocks, ensuring successful, on-time execution of processes and contract renewals. Collaborate with Customer Success and Sales team colleagues to provide seamless support during renewals, especially in cycles that present expansion or add-on opportunities. Build and maintain relationships with key client stakeholders and partners/channel sales, ensure contract terms compliance, and work closely with finance and legal departments. Proactively collect and analyze customer feedback, contributing to the growth and automation of the auto-renewal and standard renewal processes.
Your Mission
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Strategic Harmony: Lead renewal cycles with strategic timing, ensuring a responsive approach aligned with client needs.
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Collaborative Strategy: Collaborate seamlessly with Customer Success, Sales, and Partners, synchronizing strategies for a harmonious renewal process.
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Stakeholder Synchrony: Cultivate and maintain relationships with key stakeholders, adapting to evolving needs.
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Precision Compliance Management: Navigate software contract complexities with precision, addressing compliance issues for a seamless renewal rhythm while collaborating internally with stakeholders such as our legal team, Sales Ops, and others.
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Opportunistic Platform Utilization: Identify and act upon opportunities for increased software platform utilization, ensuring clients find value in every interaction.
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Transactional Increase Leadership: Manage transactional increases, identifying opportunities for software optimization.
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Growth Opportunity Collaboration: Collaborate with Account Executives to identify and create growth opportunities within your portfolio.
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Churn Forecasting: Responsible for forecasting churn at the cohort level.
You Are
- Native Portuguese speaker and fluent in English
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2-5 years of customer-facing sales and/or renewals management experience is preferred.
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Strong verbal and written communication skills.
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Excellent interpersonal and critical thinking skills.
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Familiarity with Salesforce or similar CRM solutions is preferred, particularly in creating quotes in CPQ and leveraging forecast methodologies.
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Comfortable in a fast-paced & high-volume environment.
Where we Work
OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.
The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.
We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.
Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
