Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

The Associate Implementation Consultant role is one of the key pieces of the OneTrust architecture. Associate Implementation Consultants are the key driver of working with senior consultants and accomplishing project tasks, in addition to covering all non-technical modules. As an Associate Implementation Consultant, you will have responsibility for customer deliverables by working directly with the Senior and Principal Implementation Consultants and the projects they are supporting.

The Associate Implementation Consultant has a clear understanding of the privacy industry, including the regulatory environment, and uses this knowledge to support critical customer projects. To thrive in this role, the Associate Implementation Consultant will keep up with industry trends, the competitive landscape, and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform. 

Your Mission

  • Oversee the functional/technical implementation and platform adoption for all customer proof of concept projects from start to finish
  • Work with Senior Consultants and Principal Consultants on strategic customer accounts
  • Directly interface with clients to gather and define requirements, identify solutions, and implement recommendations
  • Demonstrate thorough product knowledge and ability to understand customer use-cases
  • Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations, including underlying hardware and software architectures
  • Prioritize and drive resolution on escalated customer issues
  • Communicate requirements to internal teams to ensure the successful implementation of products and services
  • Effectively work with team members to achieve project goals by project deadlines
  • Provide consulting to analyze the client’s internal processes and structure to design the solution and determine whether configuration or customization is needed
  • Schedule, track, and communicate client implementation milestones and training
  • Prepare and deliver training to users
  • Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap
  • Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products
  • Leveraging customer relationships as needed for prospect references
  • Provide strategic and tactical support for Sales, Professional Services, and Business Development

You Are

  • Available to start in January 2022 or June/July 2022
  • Able to build relationships across stakeholders in marketing, sales, and engineering
  • A strategic thinker, problem solver, and decision-maker
  • Eager and willing to get hands on with SAAS solutions and become skilled in implementations
  • Interested in Data Privacy, Security and Governance
  • Genuinely enthusiastic to work directly with customers
  • Able to balance customer priorities across several accounts
  • Willing to travel, as job requires (Estimated 10-20%)

Your Experience Includes

  • BA/BS in Business, Industrial Engineering, Systems Engineering or related field
  • Effective customer-facing communication skills. Genuine enthusiasm for working directly with customer
  • Ability to engage across corporate functions (Professional Services, and Product Management)
  • Practical experience in troubleshooting software and web services
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • Entrepreneurial skills that will enable you to excel in a complex and rapidly evolving environment

Extra Awesome

  • Master’s in Business, Industrial Engineering, Systems Engineering or related field
  • Internship or project experience in software development, professional services, solution engineering, or technical consulting
  • Functional experience in the field (Privacy or GRC)
  • Language skills (Portuguese, German, French, Spanish, or Italian)

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

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