Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

The Technical Implementation Lead has a clear understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. In this role, you will handle the overall management of the Technical Implementation team and responsibility of customer relationships by managing the Implementation team who works directly with our strategic customers to enhance their overall user experience with the OneTrust Data Privacy Compliance platform. To thrive in this role, the Technical Implementation Lead will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform. 

Your Mission

  • Oversee the functional and technical implementation and platform adoption for all customer projects from start to finish 
  • Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform 
  • Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures 
  • Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap 
  • Manage customer escalations and effectively drive collaboration with key stakeholders across the OneTrust team
  • Drive the team’s training, development and growth according to established business objectives
  • Optimize resource efficiency and effective deployment of tools and resources
  • Participate in talent acquisition activities to aid the growth of the team
  • Contribute to business planning for the OneTrust professional services department
  • Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products 
  • Leverage customer relationships as needed for prospect references 
  • Provide strategic and tactical support for Sales, Professional Services, and Business Development 
  • Strategic thinking, problem-solving, and decision-making capabilities 

You Are

  • Able to chair meetings or host webinars utilizing excellent verbal and written communication skills
  • Qualified to build relationships across stakeholders in marketing, sales, and engineering 
  • Capable of using strong entrepreneurial skills to in a complex and rapidly evolving environment 
  • Empathetic to your customers, advocating for their success 
  • Able to take information and process it quickly 
  • Independent, but also a team player 

Your Experience Includes

  • BA/BS in Computer Science, Engineering, Math or related subject 
  • 5+ years of relevant experience in professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives 
  • Proven track record of successful delivery of enterprise IT projects as a team lead, manager or project manager
  • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer 
  • Proven ability to engage across corporate functions (Professional Services, and Product Management)
  • Technical understanding and experience working with the following concepts:
    • HTML, CSS, JS
    • REST APIs
    • JSON
    • Scripting (Python, Powershell, Bash, etc…)
    • Mobile Application Development (Android & iOS)

Extra Awesome

  • Previous experience leading within a Technical Implementation team on a SaaS platform/product 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.


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Equality and Diversity Monitoring Form

OneTrust is committed to ensuring that all job applicants and members of staff are treated equally and encouraging diversity amongst the workforce. Is it important that we monitor and analyse diversity information so that we can ensure that our recruitment practices are fair, transparent and promote equality of opportunity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Your participation will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

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  • Will be kept securely, anonymously and aggregated
  • Will not influence the assessment of your application, the form will be separated from your application on receipt and will not be seen by anyone directly involved in the recruitment process

We would appreciate your cooperation in completing these questions and providing us accurate data to help us ensure equality of opportunity for all. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you.

All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated in the strictest confidence. It will not be placed on your personnel file. 

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