Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

We're looking for a German speaking Technical Account Manager (TAM) to join our Professional Services team. In this role, you will act as a product expert and advocate for our enterprise, strategic customers from post-implementation to renewal. As a TAM, you will be assigned to a small number of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with all of the products they have purchased. You will be responsible for managing the customer relationship, ensuring they are getting full value out the tool, partnering with our Sales, Product, Engineering, Support and Consulting teams to provide the highest level of guidance. A key focused on ensuring adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand into workstreams both known and new to us. 

As a founding member of our German TAM team, you will be responsible for understanding the German market and our customers. You will use this knowledge to work alongside the TAM leadership team to adapt and grow the TAM offering to provide maximum benefit and value for our customers.  

Your Mission

  • Create long-term relationships and act as a product/solution expert for the customer  
  • Work with key customer stakeholders to provide guidance and product expertise 
  • Accelerate customer solutions through knowledge of their business and best practice guidance  
  • Provide timely account or issue executive level summary status reports both internally and to the customer  
  • Deliver proactive communication and manage mission-critical issues with our support team 
  • Align customer’s technical roadmap with our product roadmap  
  • Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams 
  • Provide training on new features and accelerate adoption by understanding of their usage  
  • Manage customer feature requests and provide timely updates and visibility to the customer  
  • Understand each customer's industry and privacy management strategy in order to help customer utilize the OneTrust platform to its fullest and derive maximum business value 
  • Deliver quarterly business reviews to communicate strategically with your customers and their executive teams to gauge progress and ensure alignment  
  • Monitor adoption and customer usage to ensure customers are improving how they are leveraging their products  
  • Continuously help drive value from the OneTrust solutions for the customer  
  • Own and deescalate any concerns or blockers the client may face 
  • Use your expertise and skills to boost internal OneTrust members in their aim to deliver the OneTrust solution. 

You Are

  • Excellent German verbal and written communication skills, including the ability to chair meetings or host webinars  
  • Able to manage multiple accounts simultaneously 
  • Proficient in the products you have been exposed to, and possess the ability to learn the entire product suite  
  • Empathetic to your customers, advocating for their success  
  • Looking to build relationships with key customer at all levels, including C-suite level  
  • Steady in the face of business-critical issues and capable of handling customer escalations  
  • Hard working, determined  
  • Used to working at a fast pace  
  • Able to take information and process it quickly 
  • Independent, but also a team player  
  • Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)  
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment 
  • Willing to travel, job requires (Estimated 10-20%)

Your Experience Includes

  • BA/BS in Computer Science, Engineering, Math or related subject   
  • 3+ years in a client-facing role within professional services, technical consulting  
  • 1+ years of previous experience in Technical Account Management, Strategic Account Management, Customer Success, or Support Account Management 
  • Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer  
  • Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)  
  • Practical experience in troubleshooting software and web services  
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars  
  • Strategic thinking, problem-solving, and decision-making capabilities   
  • Ability to build relationships with key customer relationship at all levels, including C-suite level  
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment  
  • Experience within the Technology/SaaS industry preferred 
  • Experience in using software for sales such as Salesforce preferred 
  • Experience with API's, HTML, CSS preferred 

Extra Awesome

  • Previous experience working within a Technical Account Manager function on a SaaS platform/product 
  • Strong technical experience, including the integration of API’s 
  • Good knowledge and previous experience working with SSO
  • CIPP/E or CIPM certified   

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

 

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