Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edgetechnologyand a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

The Technical Implementation Consultant role is one of the key pieces of theOneTrustarchitecture. After the sales process, consultants are the key contact in driving and building the relationship, implementing the solution and managing the expectations of the customer. Consultants cover the main privacy modules. The role is probably one the most important as it’s the bridgebetweenOneTrustandthe customerandinternally, being able to identify gaps in the product which might help the business grow. 

Your Mission

  • Oversee the technical implementation and platform adoption for all customer proof of concept projects from start to finish  
  • Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures 
  • Use your experience across a broad range of core technologies including HTML, CSS and JavaScript 
  • Work closely with UI/UX design, marketing, product management and engineering on project goals and requirements 
  • Prioritize and drive resolution on escalated customer issues 
  • Complete internal and project documentation (including configuration logs and functional specifications) 
  • Seek opportunities in day-to-day workflow to improve quality and efficiency from ideation to deployment 
  • Document processes and workflows in shareable documents for future use and adoption  
  • Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap  
  • Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products  
  • Provide strategic and tactical support for Sales, Professional Services, and Business Development  

You Are

  • Fluent in French
  • Hard working, determined  
  • Used to working at a very fast pace  
  • Able to take information and process it very quickly  
  • Must be independent and a fast learner  
  • Tech savvy, interested in different frameworks  
  • Ability to problem solve  
  • Ability to communicate with stakeholders, and clearly and efficiently take information from the client and translate it to the relevant teams  
  • Excellent Communication skills (Verbal, written and presentation)  
  • Detail-oriented with the ability to set priorities and be flexible in a changing environment  
  • Previously worked on implementing a SaaS solution   

Your Experience Includes

  • BA/BSc in Computer Science, Engineering, Math or related subject   
  • 3+ years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives   
  • Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customer   
  • Proven ability to engage across corporate functions (Professional Services, Support and Product Management) 
  • Previous end-to-end implementation experience, ideally on a SAAS platform/product 
  • Experience in agile project management techniques and methodologies 
  • Experience in de-escalating tough situations to achieve afavorableoutcome 
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars 
  • Strategic thinking, problem-solving, and decision-making capabilities   
  • An understanding of the following tech: 
    • API’s 
    • JavaScript, HTML, CSS  
    • SSO 
    • SalesForceMarketing Cloud 
    • Eloqua 
    • Marketo 
  • Ability to build relationships across stakeholders in marketing, sales, and engineering   
  • Proficiency in Microsoft Excel   
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving SAAS environment 
  • Willingness to travel (10-20%)   

Extra Awesome

  • Previous experience in privacy 
  • Technical application integration 
  • Project management qualification (Prince2etc) 
  • Being used to dealing with senior management (C-Level) across multiple clients

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

 

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Equality and Diversity Monitoring Form

OneTrust is committed to ensuring that all job applicants and members of staff are treated equally and encouraging diversity amongst the workforce. Is it important that we monitor and analyse diversity information so that we can ensure that our recruitment practices are fair, transparent and promote equality of opportunity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Your participation will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

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  • Will not influence the assessment of your application, the form will be separated from your application on receipt and will not be seen by anyone directly involved in the recruitment process

We would appreciate your cooperation in completing these questions and providing us accurate data to help us ensure equality of opportunity for all. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you.

All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated in the strictest confidence. It will not be placed on your personnel file. 

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