About Nubank 

Nubank is the leading financial technology company in Latin America. Its first product, launched in 2014, is a no-fee credit card that is fully managed by a mobile app. Almost 30 million people have requested the product since launch, and the company has passed the 10 million active customer mark. In 2017, Nubank launched its proprietary loyalty rewards program ("Nubank Rewards"), as well as a digital account ("NuConta") that is already used by 7 million people. This year, the company began testing its personal loan service and took its first steps in international expansion, opening offices in Mexico and Argentina. To date, Nubank has raised around US$ 420 million in seven equity investment rounds from Sequoia Capital, Kaszek Ventures, Tiger Global Management, QED, Founders Fund, DST Global, Redpoint Ventures, Ribbit Capital, Dragoneer Investment Group, Thrive Capital and Tencent. Recently, Nubank was elected as the most innovative company in Latin America and ranked no. 36 on Fast Company' 50 Most Innovative Companies ranking.


Our Regulatory Operations Team

Our mission is to support the sustainable Nubank's growth ensuring the KYC and Jud Orders process and regulatory routines are in comply with Regulatory requirements, challenging the status quo through:

  • Promoting the best customer experience to our fanatic clients challenging the bureaucratic onboarding process ensuring a high-quality standard of client data, as well as its regulatory adherence;

  • Promptly replying to any inquiry from Judicial Courts contributing to a more ethical and fair society, understanding that it is also a key step to promote Brazil and Nubank's solid and trustworthy growth;

  • Being diligent and resilient following Nu's principles;

In order to achieve that, we are responsible for supporting all activities related to the post-Acq flow and KYC process. It's involved in client data maintenance and integrity, FATCA/ CRS, CPF status checking, PEP, and other due diligence processes. Along with the controlling aspect, we are in charge of BacenJud, CCS, Simba, and all judicial orders/inquiries, mainly related to bank secrecy breach and amount's unavailability/ freezing, whenever our client is the defendant.


Typical responsibilities assigned to you might include:

  • Identifying Onboarding/ Regulatory challenges and opportunities and use analytical tools to solve them;

  • Building models/analysis to evaluate the efficiency of KYC/Onboarding processes as well as its regulatory adherence;

  • Follow the management queues and dashboards in order to ensure the client data have been duly addressed and no regulatory gaps are found;

  • Identifying and managing opportunities to improve results and customer experience;

  • Deploying projects to comply with key policies related to KYC and Regulatory scope and all the related operational routines (Circular 3978, Circular 3860, Circular 3988), Fatca/CRS, CCS;

  • Evaluation of the cost and benefit of decision making regarding KYC/Onboarding process

  • Coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;

  • Manage, escalate and resolve requests/issues/errors and identify policy gaps and formulate policies to streamline processes;

  • Monitoring metrics and KPIs, facilitating communcation within Nubank teams;

  • Collaborate in investigations and process review.


How We Work

We believe in:

  • Good team chemistry;
  • Smart solver-problem;
  • Enthusiasm for building and delivering new features and products;
  • Capacity to keep learning new things while constantly improving what we are already good at;
  • Collaborating efficiently to ship a great product experience to our customers.



  • Bachelor’s Degree;
  • Fluent/ Advanced English;
  • Robust knowledge in BACEN, RFB, and CVM policies related to KYC/ Onboarding, and CCS;
  • Previous experience working in FATCA (Foreign Account Tax Compliance Act)/ CRS for individuals;
  • Desirable background in financial institutions with good relationships with "Órgãos Reguladores";
  • Desirable experience in managing teams and projects related to Fatca-CRS/CCS/Onboarding.


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