Who are we?
Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back.
To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.
In less than four years, we’ve sold over 3 million products worldwide, including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design. In 2023, we released two second-generation products: the powerful audio companion Ear (2) and the highly anticipated Phone (2), marking our US debut.
We also launched CMF by Nothing, our sub-brand focused on making wonderful design accessible to all. In March 2024, we welcomed our third smartphone, Phone (2a). A powerfully unique device that enables even more people to experience the best of Nothing innovation.
A few weeks later in April 2024, we welcomed our new audio line-up. Introducing Ear, our best-ever audio experience, and Ear (a); the brightest, most vivid new member of the Nothing family.
If that sounds like something you'd like to be part of, read on...
Overview:
We are seeking a dedicated and proactive Support Officer to join our Digital and security team. The successful candidate will be responsible for providing basic application and infrastructure support as well as helpdesk support to ensure smooth and efficient IT operations. This role involves troubleshooting, resolving technical issues, and assisting end-users with IT-related queries to maintain a high level of service and productivity within the organization.
Key Responsibilities:
- Helpdesk Support
- Respond to IT support requests from end-users via phone, email, or ticketing system.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Provide guidance and support for IT-related queries and problems.
- Application Support
- Assist with the installation, configuration, and maintenance of software applications.
- Provide basic support for enterprise systems such as Oracle NetSuite ERP, OA and other business applications.
- Escalate complex application issues to higher-level support or relevant teams.
- Infrastructure Support
- Perform routine maintenance and monitoring of IT infrastructure, including servers, networks, and other hardware.
- Assist with the setup and support of IT equipment such as PCs, printers, and peripherals.
- Ensure IT infrastructure is secure, up-to-date, and running efficiently.
- User Training and Documentation
- Create and maintain user guides, FAQs, and other support documentation.
- Provide training sessions and workshops for end-users to improve their IT literacy and self-sufficiency.
- Asset Management
- Maintain an inventory of IT assets, including hardware and software licenses.
- Assist with the procurement and deployment of new IT equipment.
- Incident Management
- Record, track, and document the resolution of incidents using the ticketing system.
- Ensure timely resolution of support requests and escalate unresolved issues as necessary.
- Follow up with users to ensure satisfactory resolution of issues.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Experience:
- Minimum of 7 to 10 years of experience in an IT support or helpdesk role.
Technical Skills:
- Proficiency with Windows and macOS operating systems.
- Knowledge of common software applications and enterprise systems (e.g., Oracle NetSuite ERP, Office365).
- Basic understanding of network and server administration.
Soft Skills:
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Preferred Qualifications:
- Experience in the consumer electronics industry.
- Familiarity with IT support ticketing systems.
- Knowledge of ITIL principles and practices.
Working Conditions:
- This position may require occasional evening or weekend work to support system updates or resolve critical issues.
- The role involves some travel to different company locations or vendor sites.
We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.
