As a support specialist, you will provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. 

What you’ll be responsible for

  • Provide excellent technical support and customer service to our customers
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

About our team

The Olympia support team is made up of artists, otakus, musicians and gamers. We celebrate and encourage people’s passions and help guide them to do the best work they can. So, if you are looking for a close-knit hardworking team then you’ve come to the right place.

What you’ll be bringing to the team

  • 1-2 years of customer service experience
  • Excellent written communication skills
  • Ability to handle multiple incoming requests
  • The ability to convey a customer-focused attitude
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Proven troubleshooting skills
  • Self-starter who also works well in a team environment

Even better if you have, but not necessary

  • Computer hardware and networking experience
  • Strong computer skills with working knowledge of Mac OS X
  • Retail experience
  • Technical problem solving experience

What’s in it for you

  • An environment that encourages initiatives and leadership;
  • Relax and energize with office-wide yoga sessions;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!

À propos de nous

Lightspeed (TSX/NYSE: LSPD) fournit aux petites et moyennes entreprises ses plateformes de commerce omniprésentes basées sur le cloud dans plus de 100 pays à travers le monde. Grâce à ses systèmes de points de vente intelligents, évolutifs et fiables, Lightspeed offre des solutions tout-en-un qui aident les restaurants et les détaillants à vendre sur plusieurs canaux, à gérer leurs opérations, à établir un lien avec les consommateurs, à accepter des paiements et à faire croître leur entreprise.

Lightspeed, dont le siège social se trouve à Montréal, au Canada, bénéficie de la confiance des entreprises locales favorites, où la communauté va faire ses achats et déguster sa gastronomie. Lightspeed possède des bureaux au Canada, aux États-Unis, en Europe et en Australie.

Nous sommes passionnés par l'idée de permettre aux gens de faire leur meilleur travail. Venez travailler avec nous et découvrez ce que vous pouvez faire !

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