About us

Our mission is simple: we help people.  JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services.  Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our culture 

Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

About The Role

We are looking for a chatbot developer to build, test, and scale chatbots in numerous e-commerce settings. The ideal candidate will have a keen interest in chatbot development, and possibly some chatbot coding experience (DialogFlow, ChatScript, Python, etc.). Candidates with experience or interest in conversational UI are strongly encouraged to apply, as are candidates with NLP or linguistics experience. Successful candidates will be able to demonstrate aptitude in both technical ability and copywriting, reflecting both sides of chatbot development.

Duties and Responsibilities

  • Create conversion-based chatbots, with a special focus on bot throughput, accuracy, and persuasiveness
  • Craft bot-building strategies and become an evangelist for internal bot-building tools
  • Help test multiple customer-facing bots across diverse user contexts
  • Take data-driven approaches to bot development based on millions of unique monthly chatbot conversations spanning 10+ verticals
  • Work together with funnel, customer service, UX, and DevOps teams to maximize conversions while ensuring brand continuity

Please apply if you:

  • Have experience creating bots, working with teams of writers or developers, or spearheading projects with a software development focus
  • Are passionate about all aspects of conversational design: research, development, scripting, and testing  
  • Have a trusted track record of building online experiences with code
  • Are a copy wizard with a knack for understanding customers and how to communicate to them in various e-commerce settings
  • Are a team player who is happy to pitch in wherever there are revenue opportunities
  • Love fast-paced business settings, where ideas are tested and data gleaned

 

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