About The Role
The Senior UX Content Strategist will be part of our innovative User Experience team and will be a thought leader and help drive impact across all experiences for our products. This position requires a proven track record of working within product design teams and experience designing digital consumer products from inception to launch. Come join us as we create engaging, personalized experiences for our consumers across desktop, mobile, and app platforms.
This position is a 7-month temporary role, providing coverage during family leave for a key member of our team. You will play an integral role in testing exciting new revenue-driving opportunities during this period. This role offers a unique opportunity to contribute to our incubator Labs team (a fun and whip-smart bunch), while gaining valuable experience in conversational UX. You will work closely with talented colleagues and be fully integrated into our day-to-day operations.
Duration of temporary role: August 1, 2024 – February 28, 2025 (7 months)
What You’ll Do
- Drive high-level strategy and write high quality, easy-to-understand copy for new product features and products
- Continually push to improve content that will benefit customers and meet business objectives
- Draft LLM prompts and work collaboratively across departments to refine your work
- Seek out new uses of LLMs to help improve efficiency and enhance our product
- Shape the user experience in collaboration with UX designers, product managers, data analysts, and engineers
- Lead product teams in smart user testing to inform our work
- Maintain quality for our Design System and Copy Style Guides
- Define yourself as an integral member of a fast-paced, growing UX team delivering elegant, innovative, customer-centered design solutions to complex business challenges
- Collaborate with product and engineering to define and execute strategy
- Work with product partners to set priorities, plan projects, and design approaches that enable the best experiences and outcomes
- Demonstrate thought leadership by contributing subject matter expertise across content design, storytelling, interaction design, visual design, user research, and online user behavior
- Possess a sterling wit and copy editor’s eye to writing style, grammar, and punctuation
What We’re Looking For
- 8+ years of experience as a UX content strategist (or writer), with a strong portfolio showcasing successful UX solutions.
- Skilled in Figma, UserTesting.com, Office 365, and LLMs like ChatGPT.
- Proficient in the current state of web technology and best practices.
- Experience working in a fast-paced environment, supporting cross-functional teams and handling multiple projects simultaneously.
- Demonstrated experience with creating content and communicating effectively while delivering world-class user experiences.
- Superb communication skills (verbal, written, and visual) and the ability to influence and build consensus. You can take creative feedback well and execute quickly.
- Strong attention to detail and a data-driven approach to decision-making.
*Please include your swoon-worthy portfolio with examples of successful UX solutions and designs along with your application to be considered.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
- Fully Remote Work Environment
- Competitive Pay
- United Healthcare PPO, Kaiser
- FSA and HSA options, including Dependent Care Spending
- Dental & Vision
- Employer paid Long & Short - Term Disability
- Employer paid life insurance
- Flexible time off
- 11 company holidays
- 401k with company matching
- Paid parental leave
- Charitable donation matching
- JustAnswer subscription with access to 12,000 experts in over 700 categories
And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!
Remote From these States
Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.
Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
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