About The Role
As a Senior Software Engineer specializing in Conversation AI, you'll play a pivotal role in our conversation AI infrastructure team, which focuses primarily on developing scalable infrastructure for our NLP applications and services, with a strong emphasis on Large Language Model (LLM) applications infrastructure.
In this role, you'll have a unique opportunity to tackle novel NLP and infrastructure challenges. You'll collaborate closely with cutting-edge Large Language Models and curate extensive datasets of historical customer data for training, fine-tuning, and enhancing LLMs.
What You’ll Do
- Design and develop solutions using Generative AI and LLM technologies.
- Build scalable and efficient infrastructure components like APIs and services to support Conversation AI and NLP applications.
- Develop and maintain necessary pipelines for CI/CD deployments.
- Debug and solve performance problems to ensure optimal functionality.
- Gather and analyze data for product improvements.
- Maintain production environments and applications (monitoring, performance optimizations, tracking, etc.).
What We’re Looking For
- 2+ years of experience working on the architecture and design of large-scale distributed systems and ML Infrastructure.
- 3+ years of full-stack development, preferably in a startup engineering environment using various programming languages.
- Knowledge of text representation techniques, algorithms, and statistics.
- Proficiency in solving NLP problems in Python and C#.
- Proficient use of profilers, debuggers, and tools like Dynatrace.
- Development expertise in a virtual environment using Dockers, containers, and k8s.
- Strong proficiency in querying and manipulating large datasets for analytical purposes using SQL.
- Strong analytical and problem-solving skills.
- Good communication and relationship skills.
- Proficiency with data visualization tools.
- Bachelor’s Degree—preferably a master’s—in computer science, Engineering, Statistics, or Information Systems.
Nice to have:
- Working knowledge of Bayesian statistics and reinforcement learning algorithms.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
Work Environment
JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
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