Be a crucial member of the ops team supporting Fresh Prints' vendors in the US (Optional WFH)

Fresh Prints is a New York-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. 

We’re looking for a dynamic, driven, organized, and experienced professional who wants to tackle major challenges. We work with over 25+ printers across the United States. You'll help them service our orders and manage the quality of their work. You need to be able to engage them and build a strong rapport. You'll dig into their business requirements and ours to make sure we hit them. When they have an issue with an order, you're the first point of contact and you'll work with other FP teams to get to a solution. 

As Fresh Prints grows, you will too. For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact not only professionally but also personally.

Responsibilities

  • Digitize embroidery files for our vendors, providing .DST files timely on all embroidery orders for Fresh Prints
  • Answering embroidery-related and logistical questions from all the teams, giving real-time feedback to other teams, and contributing to improving employee performance
  • Research new and unfamiliar print techniques and work in onboarding printers with those capabilities
  • Optimizing documentation around custom embroidery by authoring articles and Excel sheets to organize data for all the teams
  • Thorough research and understanding of each print technique in order to cross-sell and up-sell different offerings to clients based on their requirements
  • The unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value 

Technical skills

  • 1+ years of experience in the computerized embroidery industry
  • 1+ years of hands-on experience with an Embroidery Digitizing Software (Wilcom, Ethos, SewArt, Embrilliance, etc.)
  • Comfortable with MS Excel/Google Sheets
  • Management experience a plus

Essential Requirements

  • Positive approach
  • Strong critical thinking
  • Fantastic problem-solving skills
  • Great Email writing skills
  • English fluency

Personal Attributes

  • Strong attention to detail
  • Proactive: You believe it’s always on you to make sure anything you do is a success
  • In love with challenges: You revel in solving problems and want a job that pushes you out of your comfort zone
  • Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
  • Open to change: You’re inspired by the endless ways in which everything we do can always be improved
  • Calm under pressure: You have a sense of urgency but channel it into productively working through any issues

Compensation & Benefits

  • Competitive monthly salary starting at $400
  • Health insurance
  • Personal Accident Insurance (India only)
  • Learning opportunities
  • Working in a great culture

Job Location

  • If you are applying from Pakistan, India, and the Philippines, you will work remotely

Working Hours

  • 9:00 AM - 6:00 PM EST (US Timings)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

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