Be a crucial member of the ops team supporting Fresh Prints' vendors in the US (Permanent WFH)

Fresh Prints is an NYC-based custom apparel company, experiencing 60% growth Y/Y. You’ll join a team driving the growth of our $40 million business by retaining high-value accounts at scale.

We’re looking for a dynamic, driven, organized, and experienced professional who wants to tackle major challenges. We work with over 25+ printers across the United States. You'll help them service our orders and manage the quality of their work. You need to be able to engage them and build a strong rapport. You'll dig into their business requirements and ours to make sure we hit them. When they have an issue with an order, you're the first point of contact and you'll work with other FP teams to get to a solution.

You’ll grow as Fresh Prints grows. You’ll get all the time and support you need to learn a lot, develop professionally, and have a significant impact.

Responsibilities

Digitize embroidery files for our vendors, providing .DST files timely on all embroidery orders for Fresh Prints
Answering embroidery-related and logistical questions from all the teams, giving real-time feedback to other teams, and contributing to improving employee performance
Optimizing documentation around custom embroidery by authoring articles and Excel sheets to organize data for all the teams
The unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value

Technical Skills

1+ years of experience in the computerized embroidery industry
1+ years of hands-on experience with an Embroidery Digitizing Software (Wilcom, Ethos, SewArt, Embrilliance, etc.)
Comfortable with MS Excel/Google Sheets

Essential Requirements

Great email writing skills
English fluency
Strong critical thinking
Fantastic problem-solving skills
Positive approach

Job Location: Work From Home / Remote

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM EST or 7:00 PM - 4:00 AM Pakistan Time (should be open to work timing flexibility)

CTC: Between 60,000 PKR - 70,000 PKR per month

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

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Which country are you currently located in? *

Why are you interested in the Embroidery Digitizer role? *

How many years of experience do you have using Embroidery Digitizing Software (Wilcom, Ethos, SewArt, Embrilliance, etc.)? *

Which describes you best? *

If a project fails due to external factors beyond my control, I just accept responsibility and collaborate on future improvements.
If a project fails due to external factors beyond my control, I distance myself from the failure and focus on future projects.

Are you comfortable with the shift timings? *

7:00 PM - 4:00 AM Pakistan Time (open to flexibility), Monday to Friday

What is your current/last drawn monthly salary? *

Please mention it in PKR (monthly).

What is your expected monthly salary? *

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Where did you first hear about this opening at Fresh Prints? *

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