What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
The role:
- The PX Strategy & Employee Engagement Director will play a pivotal role in shaping and executing the strategic direction of Fetch’s People Experience team.
- Reporting directly to the Chief People Officer, this individual will lead internal communication strategies, oversee critical data analysis and performance metrics, and drive alignment across all functions within People Experience. This role requires a balance of strategic thinking and operational execution, ensuring the organization’s goals are met through data-driven insights and clear, consistent communication.
Scope of responsibilities:
Strategic Leadership:
- Strategic Planning: Lead the development and execution of People Experience strategies in alignment with company-wide goals, partnering closely with senior leadership to define long-term objectives.
- Data-driven Decision-Making: Analyze and interpret data from various sources (employee engagement surveys, performance metrics, recruiting metrics, etc.) to provide actionable insights and recommendations that improve the effectiveness of People Experience initiatives.
- Trend Monitoring: Stay ahead of industry trends and benchmark performance against competitors to inform strategic adjustments and optimizations.
Operational Excellence & Analysis:
- Performance Metrics: Develop and monitor key performance indicators (KPIs) related to employee engagement, internal communication effectiveness, and overall People Experience strategy. Present findings to the executive team to drive strategic decision-making.
- Data Integration: Collaborate with the People Analytics team to ensure seamless integration of data insights into the People Experience strategy, influencing talent management, retention, and organizational development efforts.
- Gap Analysis: Identify gaps in internal processes and systems. Recommend and implement operational improvements that drive efficiency and enhance the employee experience.
Project & Program Management:
- High-Impact Projects: Oversee the execution of key strategic projects, managing timelines, resources, and stakeholders to ensure on-time, high-quality deliverables.
- Cross-Functional Collaboration: Work with teams across HR, Finance, and Operations to ensure alignment between the People Experience strategy and broader business objectives, tracking progress and reporting back to leadership.
Support Internal Engagement
- Communications Strategy: Collaborate with our PR and Marketing team to build strategy and share execution of internal communications and engagement across the organization, ensuring clarity and alignment of messaging in support of key company and People Experience goals.
- Crisis Communications: Develop and implement crisis preparedness and response plans for internal communications, ensuring the organization is equipped to handle unexpected events with clarity and coordination.
- Change Management: Partner with HR, functional leaders, and the broader People Experience team to manage communications around organizational changes, ensuring alignment and engagement at all levels of the company.
- Content Creation: Partner with Marketing and PR to develop an internal communications calendar, managing key touchpoints and ensuring the delivery of relevant and engaging content that aligns with Fetch’s culture and business priorities.
Qualifications:
- Experience: 10+ years of relevant experience in strategy, internal communications, HR, or a related field
- Cross-Functional Partnerships: 5+ years supporting HR/People, Finance, Operations, or Advertising teams in a high-growth environment.
- Analytical Skills: Advanced data analysis and interpretation skills with a focus on performance metrics and predictive analytics. Experience working with employee engagement data, operational KPIs, and change management metrics.
- Communication Expertise: Proven ability to develop and execute internal communication strategies that resonate with employees at all levels of the organization. Also able to professionally operate with and manage confidential information, using judgment and discretion before determining when and how to communicate information.
- Operational Rigor: Able to strategize and execute high-impact, special projects with multiple stakeholders across the organization, prioritizing effectively.
- Passionate Data-Driven Storyteller: Craft compelling narratives backed by data to effectively communicate complex strategies, foster engagement, and strengthen Fetch’s people-first culture.
- Technical Skills: Proficiency in tools such as Google Sheets, Excel and data visualization platforms. Plus but not required if you have experience with UKG, Lattice or related workforce planning and development systems.
- Presentation Skills: Adept at presenting data-driven insights to executives, facilitating strategic conversations, and driving decision-making based on analysis.
- Leadership & Collaboration: Strong cross-functional collaboration skills, with experience leading diverse teams and managing complex projects in a matrixed organization.
Compensation:
At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $195,000 - $240,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
