Learning Associate / Specialist (Contact Center Trainer)

Chicago, IL

  • Based in downtown Chicago with occasional travel to our Gurnee, IL office required for 2-3 classes a year. Each class could be from 2-4 weeks long.
  • Level based on subsequent experience

What you'll do:

You are responsible for facilitating and supporting the design of learning activities and programs for various audiences including new hires, existing employees, and managers both in the Contact Center and throughout Enova. You are bright, energetic, and a creative problem-solver. You will build relationships with key stakeholders, bring innovative ideas to our training processes, and help drive key initiatives throughout the organization. In short, you’ll play a key part in developing Enova’s talent through thoughtful development initiatives that support our culture.

If you are new to the learning profession, you will begin your contribution supporting our largest audience--Contact Center associates--helping them learn about Enova, their impact, and their daily technical work. This will prepare you to understand what it is to manage a classroom and master the principles of adult learning. As your experience progresses, you will assist in enterprise-wide learning solutions and services which include our continuing education, product launches, leadership development, business skills and more.

Areas of focus:

  • Teach employees the technical knowledge and product specific information they need to succeed.
  • Help employees build strong professional communication skills.
  • Work with stakeholders to ensure learning resources are accurate and effective.
  • Enhance Contact Center performance and boost overall experiences while meeting Enova’s business objectives and core values.
  • Design instructional materials and training programs using a variety of methods.
  • Successfully liaison with other departments to identify gaps in performance and determine training needs.

You’re right for this job if:

You are a high energy, approachable person who brings encouragement to the teams you are a part of. People know you for having a great attitude and for being patient and empathetic about the way people learn. You have a creative approach to helping people and you make any team you are a part of go further and do better.

You have:

  • Associates degree or equivalent work experience (e.g. 3 years or more in a corporate work environment)
  • Strong communication and interpersonal skills; ability to present in a group setting.
  • Ability to work independently as well as with teams.
  • Proficient with Microsoft Suite and Google Suite tools.
  • The ability to be flexible with work schedule at times and willing to occasionally work early morning or night hours to support the company’s international presence.  
  • Ability to travel; up to 40% of your time will be spent facilitating training and/or working in our Gurnee office.
  • Design instructional materials and training programs using a variety of methods.

Kudos to you if you have:

  • Contact Center experience
  • Bachelor’s degree in Education, Business Studies, Psychology or a related field

About our Team:

Our Talent Development team partners with the business to identify gaps in performance, and generates and implements solutions including organizational change, retention programs, and targeted training. Our trainers are responsible for designing and facilitating call center/operations and corporate training programs focused around product, process, technical and soft skills training to new and existing employees. They are collaborating regularly with department heads, directors, and product managers to ensure training meets the needs of the business and is regularly enhanced.

About Enova

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program.  And of course, we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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