ABOUT EARNIN
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
This is an exciting opportunity for a highly motivated and customer-focused Talent Operations Specialist who thrives in a dynamic, fast-paced environment. We are seeking an engaging individual to serve as the face of the company, delivering exceptional customer service to both internal team members and external guests. You will be the first point of contact, greeting guests, handling inquiries, and ensuring a positive experience for all. This role encompasses four key areas: office management, facilities management, vendor management, and employee onboarding.
The ideal candidate will have a professional demeanor, excellent interpersonal skills, and the emotional intelligence (EQ) to navigate interactions with entrepreneurs, high-profile guests, investors, and vendors. Success in this highly visible role requires multitasking with attention to detail and a strong ability to collaborate with global office managers.
This is a hybrid position; this individual should expect to be in the office (Palo Alto, CA) 2 days per week minimum. The US base salary range for this full-time position is $70,000 - $90,000 + equity + benefits. Our salary ranges are determined by role, level, and location.
What You'll Do:
- Onboarding & New Hire Coordination:
- Serve as the main point of contact for new hires during pre-boarding and onboarding.
- Coordinate with IT and HR to gather all necessary information for successful pre-boarding.
- Lead weekly virtual and bi-monthly in-person orientation sessions for new hires.
- Event & Office Logistics Support:
- Support logistics for group meetings and office events, including facilities, A/V, security, and catering, with a focus on time management.
- Maintain office cleanliness and organization, ensuring conference rooms and common areas are stocked with supplies.
- Oversee office lunch programs and other office services two days per week in collaboration with IT, facilities, and administrative support teams.
- Guest & Administrative Services:
- In-office presence 2-days/week required to ensure effective oversight on operations
- Greet and escort guests, coordinate deliveries, sign for packages, and handle package pickups.
- Manage incoming calls, respond to email inquiries, and sort and distribute mail.
- Set up badges for new employees and visitors, including managing temp badges.
- Facilities & Vendor Management:
- Partner with IT to handle the collection of company equipment from former employees, working with international office managers as needed.
- Collaborate with vendors and ensure timely resolution of any facility-related issues.
- Continuous Improvement & Innovation:
- Propose and implement creative solutions to improve administrative processes as the company grows.
- Manage full-cycle inventory and distribution of company swag.
- Miscellaneous HR Support:
- Assist with miscellaneous HR-related tasks and ad-hoc requests as needed.
What We’re Looking For:
- Experience: 1+ years in an operational support or administrative role, demonstrating business acumen, strong judgment, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
- Professionalism & Maturity: A dependable, trustworthy individual with the ability to build credibility and trust with diverse stakeholders, both internal and external.
- Skills:
- Strong interpersonal communication and customer service skills.
- Ability to multitask and manage time efficiently.
- Excellent organizational skills with attention to detail.
- Proficiency in using office software and tools for scheduling, communication, and coordination.
If you are a proactive, service-oriented professional who enjoys managing a variety of tasks in a fast-paced environment, we encourage you to apply and join our team!
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
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