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Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!  

We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together. 

   

We’re looking for a Business Outcomes Analyst to support the Global Customer advocacy Program (GCAP) within the Microsoft Cloud Marketing organization to drive impact with one of our leading client teams. 

This world-class, highly visible team supports several Microsoft teams including sales, marketing, analyst relations, and events. This team is on a mission to grow the number of advocates who are excited to share their experience leveraging Microsoft’s leading solutions (Azure, Microsoft Dynamics 365, Modern Work, Microsoft 365, Power Platform among others) to accelerate innovation and drive business results.  

In this role, the Business Outcomes Analyst will be partnering closely with multiple teams (Customer Solution Area Leads, Project Managers, and Clients) to keep consistent, up-to-date process and documentation of the group. You will help drive stability and improvements around the structure of the program. Your work internally will help solidify the long-term operational vision within Microsoft’s GCAP space. This individual is responsible for:

  • Interpreting data to help inform strategy and provide actionable insights.
  • Ability to organize content of all internal processes and maintain current workflow documentation.
  • Ability to extract data from dashboards.
  • Create pivot tables from the data.
  • Support any ad-hoc project work related to optimizing the GCAP business rhythm motions.
  • Consolidate inventory of ALL SOP content into one centralized repository using standard version control methods:
    • Including but not limited to:
      • Playbooks
      • Process or procedure documentation
      • Current repository clean-up and organization - SharePoint, OneNote, Content mapping (site mapping), Azure DevOps project boards, etc.
    • Interview subject matter experts or owners to understand concepts for documentation to drive clarity and work towards improvement.
    • Identify and evaluate best in class tool for internal operations at GCAP

What you bring:

  • 3+ years of marketing experience in the B2B space, preferably in a customer-facing role. 
  • Proven experience collaborating with cross-functional teams from multiple agencies to achieve the same goal. 
  • Excellent communication skills and the proven ability to influence multiple levels of the organization. 
  • Results-focused with a deep sense of accountability and experience driving large projects from start to finish. 
  • Proven ability to think strategically and creatively, while maintaining great attention to detail. 
  • Passion for customer experience, nurturing customer relationships at scale and 1:1 
  • Strategic mindset including interpreting data to inform strategy and execution. 
  • Natural leader with the ability to educate and influence with high levels of ambiguity and tight deadlines. 
  • Exceptional ability to develop strong collaborative relationships with a variety of global partners.
  • Experience managing processes and systems to achieve shared goals across teams. 
  • Proficiency in Microsoft Outlook, Teams, PowerPoint, Excel, Teams and SharePoint. 
  • Microsoft experience a plus.  

Who you are:  

  • You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers.  
  • You understand why customers are crucial in today’s marketing arena.
  • You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes. 
  • You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member. 
  • You are a highly proactive, highly organized, self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail.
  • You are self-sufficient: you can work with little direct supervision, but you know when to ask for help. 
  • You are highly motivated to accomplish recurring tasks and solve problems with strong focus and follow-through. 
  • You demonstrate positivity and optimism. 
  • You are comfortable working remotely.  

Would you like to join a global organization that...  

  • Embraces work-life balance – our employees’ well-being remains a top priority for us 
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
  • Encourages innovation and experimentation 
  • Understands that changes will occur and adaptability is crucial to assist when it does 
  • Emphasizes and rewards collaboration 

Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $60,000-$65,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy. 

https://www.designit.com/ 

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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