Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and skills to help us rid the world of crappy design – one project at a time.

Would you like to...?

  • Lead the service design stages of a project, translating research insights into memorable user experiences
  • Map user journeys and help companies define their processes to enable new service experiences 
  • Conceptualize and define the methodology to solve a client’s challenges 
  • Lead projects on a day-to-day basis, managing project teams, priorities, resources and timing 
  • Prepare, coordinate, and participate in research tasks such as interviews with users or discussion groups 
  • Help mentor junior designers to build the domain's overall capabilities

We would like you to be...

  • A skilled service designer with demonstrable years of professional experience
  • Proficient in sketching, visualizing, prototyping and testing service solutions in both the early and late stages of development
  • Professional in your use of service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.
  • Up-to-date on the latest techniques/trends/thinking within your field, and ready to share your knowledge and thoughts with both colleagues and clients
  • Someone with a growth mindset, as you'll need to see challenges as opportunities and help drive a positive culture
  • Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together
  • Fluent in English – other languages are a bonus! 

Would you like to join...?

  • Healthy and delicious breakfasts every Monday, to help the team start the week off on the right foot
  • Events that help build a healthy competitive nature, complete with lunchtime darts championships, giant paddle boarding and go-karting 
  • An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture
  • Inspiration and training sessions all year round
  • Free health insurance and other benefits too



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