Global Communications Team Manager, North America

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for a Maintenance and Support Communications Lead with the passion and experience to maintain what matters – one project at a time.


Would you like to...?

  • Manage day-to-day operations of a Maintenance, Service & Billing Notification team including performance management and providing on-going feedback to team members 
  • Identifying Coaching/Mentoring Opportunities for team members, including weekly 1:1 discussions
  • Responsible for shift scheduling to ensure proper resource allocation for required coverage 
  • Approval of OOF requests 
  • Provide reporting to Principal Program Manager for Service Notification/Billing Notifications on Azure CXP
  • Provide ongoing updates around team SAT and Morale  
  • Pull and monitor metrics related to progress against team KPI’s on a weekly, monthly, and ad-hoc basis across multiple service lines 
  • Provide Metric and KPI inputs for MBR and QBR and be prepared to speak in-depth to ALL highlights and lowlights 
  • Implement operational excellence to meet SLAs, efficiency and quality goals 
  • Partner closely with team Delivery Manager and stakeholders to provide ongoing recommendations enabling time critical decisions to improve program success 
  • Extreme customer focus to support world-class SLAs, modern channels and messaging imbued with technical excellence and customer empathy 
  • Provide ongoing recommendations and make time critical decisions to improve success of the program.
  • Facilitate the service and billing communications email process with service teams 
  • Support escalations related to service and billing emails 
  • Create and maintain documentation and reporting on Service, Billing, and Rapid Response communications or manage these processes by delegating to other team members.
  • Continuously audit existing processes and systems to ensure effectiveness and program optimization
  • Support ad-hoc project work related to optimizing service and billing communications and other team initiatives
  • Assist in developing process documentation (as necessary)
  • Create bug and feature requests for process and tooling improvements

We would like you to have...

  • Strong process and people management skills – minimum of 2 years experience
  • BA/BS Degree
  • Excellent interpersonal, written and verbal communication skills
  • Strong critical thinking skills
  • Fast learner
  • Ability to teach and mentor
  • Flexibility
  • Knowledge of techniques for formatting and manipulating data (Excel or otherwise)
  • Experience in project management, and related planning and coordination skills
  • Knowledge of Azure services and related technical concepts
  • Strong ability to evaluate and edit a range of written technical material
  • Ability to prioritize and meet tight deadlines, while being flexible to sudden changes
  • Knowledge of Azure services and related technical concepts 
  • Strong ability to evaluate and edit a range of written technical material
  • Ability to prioritize and meet tight deadlines, while being flexible to sudden changes

Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
  • Encourages innovation and experimentation
  • Understands that changes will occur and adaptability is crucial to assist when it does
  • Emphasizes and rewards collaboration
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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