About Charles River Associates:

For over 50 years, Charles River Associates has been a premier consulting firm that offers employees a place to learn from a diverse group of consultants, industry experts, and academics.  At CRA you will be exposed to leading minds who use economic, financial, and business analysis to solve complex world problems for an impressive roster of clients, including 94% of the top 100 law firms, 80% of the Fortune 100 companies, and government agencies around the globe.  Through a collegial environment, formal and informal training opportunities, and a broad array of professional development resources, your experience at CRA will open doors for you as you accelerate your career.

CRA’s Forensics Services Practice supports companies’ commitment to integrity by assisting them and their counsel in independently responding to allegations of cybercrime, fraud, abuse and misconduct.  We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly.  Our commitment to our clients is to help them better anticipate, manage, and become more resilient as a result of challenging events.

With double-digit growth in revenue in 2020, the Forensic Services Practice is one of the largest and fastest growing practices within CRA.  The Practice – including its state-of-the art digital forensics, eDiscovery and cyber incident response lab – has been certified under International Organization for Standardization (ISO) 27001:2013 requirements as part of its industry-leading commitment to our clients and their information security.

The Practice has received numerous accolades and awards, including recognition in the National Law Journal’s “Best of 2020” for being among the top three Forensic Accounting Providers in the US, and by Global Investigations Review as one of leading forensic practices from around the world for handling sophisticated cross-border, government-driven and internal investigations.

Our Commitment to Diversity

Charles River Associates is an equal opportunity employer. As part of our focus on equity and inclusion, we work to ensure a fair and consistent hiring process. We celebrate diversity and we are committed to an inclusive work environment.

Job Overview

The Director of Operations will act as a strategic business partner to the practice leader, providing oversight for all practice operations.  As a leader in the practice, your responsibilities may include, but are not limited to:

  • Lead management of all operational, financial, and personnel issues within the practice serving as the right hand to the practice leader
  • Develop strong client relationships and establish credibility with stakeholders within the practice and across the organization (Legal, Human Capital, Finance, IT) to influence change.
  • Steer operational strategy by developing infrastructure, policies, and procedures to achieve continual improvement
  • Develop and manage practice budget; analyze P&L using firm financial software applications to identify areas for improvement and resolve issues
  • Lead talent acquisition and management strategy, advise on employee relations issues, direct performance management process, and develop compensation recommendations from executive to staff levels for review and approval by practice leader
  • Serve as an ambassador for the practice to executive and senior level candidates and ensure a seamless recruiting and onboarding experience
  • Oversee practice business development and marketing efforts by corporate marketing department and ensure adherence to corporate and practice marketing and social media protocols; provide related training to staff and new hires
  • Manage practice contractor and vendor relationships to maximize value and mitigate risk
  • Create employee communication content and oversee agenda and content development for all staff meetings
  • Direct, mentor, and provide feedback to operation and administrative team members, including one direct report


Our environment is collegial and entrepreneurial, requiring teamwork and flexibility. We expect our colleagues to demonstrate discretion, integrity, initiative, and commitment in all interactions with colleagues and clients.  Ideal candidates should possess:

  • 10 or more years of relevant work experience; an advanced degree or professional certifications are beneficial but not required
  • Experience in professional services strongly preferred (consulting, law, financial services)
  • Demonstrated experience working directly with executive level colleagues as a business partner
  • Proven track record of project and team management skills
  • Strong business acumen with an analytical mindset and the ability to develop and manage a budget effectively
  • Exceptional judgment and problem-solving skills in a fast-paced environment
  • A high level of initiative, a strong work ethic, and dedication to quality and integrity
  • Effective written and oral communication skills
  • Demonstrated ability for discretion and maintaining confidentiality at all times
  • Familiarity with financial reporting tools (exposure to Oracle preferred)
  • Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)


Charles River Associates is an Equal Opportunity and Affirmative Action Employer (EEO/AAE): Minority/Female/Veteran/Disabled.


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