About Apollo

Founded in 2015, Apollo is a leading sales intelligence and engagement platform trusted by over 15,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 200 million business contacts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale.

In the last year, we’ve grown ARR 3x, quadrupled our active users, maintained profitability 18 out of the past 20 months, and recently closed a $110M Series C led by Sequoia Capital to fuel the next phase of our growth.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence.  Our way of working ensures clear expectations and an environment to do your best work with ample reward.

The Role:

** This position is open to U.S. Residents**

We’re looking for a proactive self-starter to help us build an online community for Apollo customers from the ground up. You will sit on the marketing team and be responsible for driving the strategic vision and bringing the community to life. Your success will be defined by your ability to build and engage a community of Apollo customers and empower sales professionals in the community to meet their revenue goals. This role will require collaborating with sales, product, and marketing teams globally.

Additionally, the Director of Community will be responsible for all customer-facing initiatives such as growing customer reviews on reviews sites such as G2 Crowd and TrustRadius, building out a customer advisory board, and jointly identifying and develop customer success stories with our Product Marketing team.

This role is fully remote (but ideally based out of the US) and may require travel for events.

  • Create and execute the strategic vision of our online community
  • Select and onboard community platform and integrate with our marketing systems
  • Build strong relationships with Product, Sales, and Marketing teams to encourage community engagement
  • Build lifecycle marketing campaigns to engage user base and encourage community engagement
  • Develop and maintain community moderation resources and guidelines to create a safe community environment
  • Lead and support community moderator activities such as responding to comments and customer queries in a timely manner, adherence to our community terms/conduct, troubleshooting, etc.
  • Bring customer stories to life via reviews, testimonials, fireside chats, videos and more.
  • Work with customers to develop blogs, case studies, testimonial videos, and more to build awareness and clearly articulate the value of Apollo through the eyes of our customers
  • Build and maintain a customer reference and case study program
  • Establish and manage the customer advisory board as well as organize quarterly meetings
  • Plan and execute a virtual and in-person customer event in the next 24 months
  • Track and report on all customer marketing initiatives as well as community engagement metrics
Qualifications and Experience required to apply for this role:
  • You have 4+ years of experience building and managing a customer community (ie: online community, customer case studies, customer advisory boards); ideally has built a community from the ground up
  • You have developed or supported a Customer Advisory Board program
  • You have experience building out a customer reference and case study program
  • You have experience collaborating with brand design, content, and/or external agencies to create compelling customer stories
  • BA/BS degree or equivalent work experience
  • Great communication skills
  • Independent and proactive planner and executor
  • Experience with community platforms such as Mighty Networks, Tribe, Vanilla

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

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