ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Coporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

Accruent is an Equal Opportunity, Affirmative Action employer. We believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. All people whom apply for our opportunities are considered without distinction.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

What are your responsibilities in this role

The Solution Consultant is responsible for the successful completion of assigned client implementation project activities of Accruent’s complex enterprise software. These activities included requirements analysis and definition, configuration of software, conference room pilots, testing, and go-live support for client. The Consultant works under the direction of the engagement Project Manager, but may also be required to manage/lead small to medium engagements. The Consultant plans, researches, and analyzes the business requirements of the client; makes reasoned decisions after assessing the circumstances, and then provides recommendations along with the risks and issues involved with each alternative to the client. In addition, the Consultant may assist Sales during the pre-sales discovery phase when analyzing the Real Estate and Facilities Management needs of prospective clients.

 You will be closely working together with other members of the Shared Services team, the Professional Services Project team, Support team, Customer Success team, and you will be reporting into the Manager of Professional Services.

The ideal candidate will be highly motivated and have a passion for technology, customers, and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, Accruent may be a fit for you. This role will be facing customer and communicating in English so candidate needs to have fluency in English language

How you'll make a difference

  • Serve as the first point of contact (via phone, email, web-based support portal) for Accruent’s user base, participating on multiple projects in varying phases of implementation simultaneously.
  • Work with project team to understand objectives, collect requirements, configure the software application, test and train end users.
  • Meet directly with client’s business users to identify project objectives.
  • Provide feedback to customers and creating structured documentation, including specifications, scopes of work and periodic status reports.
  • Advise client on database configuration options based on best practices.
  • Lead the business requirements gathering process for client customizations.
  • Participate in customization design sessions with the Engineering Services team.
  • Lead business process engineering initiatives, including compiling interview results and drafting process documentation.
  • Support customization testing, including preparation of test scenarios. Overseeing client user acceptance testing.
  • Collaborate with customer team participants, Project Managers, Engineering, Hosting, and Account Management to assure project success.
  • Facilitate communication upward and across internal project team including project status, justifications for variances and technical information (architecture, design, and implementation objectives).
  • Ensure that all project deliverables are complete (broad-based perspective)
  • Supports the sales cycle by conducting project scoping and providing other technical insight into the solution offering as required.

You'll stand out if you

  • Have a bachelor’s degree required; preferred in related discipline: Engineering, CS, MIS, Communications.
  • Have a background in consulting, project management and business process mapping and/or business analytics is helpful.
  • Have flexibility to accept out-of-town travel assignments of varying duration; ability to travel up to 20%.
  • Self-starter with ability to work with minimal supervision and possessing sense of urgency.
  • Have an excellent written and verbal communication skills in English.
  • Have ability to work with all levels of internal staff, clients and prospects.
  • Ability to handle confidential client and company information.
  • Have proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, Project.
  • Ability to train others in use of Accruent products.

Benefits

  • Competitive salary package
  • Annual Bonus
  • Meal Vouchers - Ticket Refeição
  • Life Insurance
  • Health and Dental Plan - extended to your partner and children without any discount.
  • Mentorship and Leadership Program

Data Protection Policy

The data entered in the selection process form is confidential and stored in a secure environment. We take appropriate technical and administrative measures to protect your data.

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At Accruent, we work to build a work environment that's based on respect and that values differences. We believe that can only be done by having a team with diversity of perspectives and experiences, and we know that the more diverse our backgrounds are, the more impactful solutions we build for our clients.

We encourage you to answer these demographic questions to help us achieve this balance and understand how our active efforts in diversity are impacting the people that are connected to us. This information is used for this purpose only, is completely voluntary and confidential, and it will not impact your performance throughout in the recruiting process.

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