ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Coporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

Accruent is an Equal Opportunity, Affirmative Action employer. We believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. All people whom apply for our opportunities are considered without distinction.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

 

About our Customer Support Team:

The Customer Support team works hand-in-hand with our customers to identify, understand, prevent, and solve their problems. Acting as the voice of the company, we develop and deepen relationships with our customers. We are successful when our customers are promoters of the company. If you're passionate about helping people, come join our world class Customer Support team!

The Support Agent position provides exceptional customer service to help sustain and improve the use of Accruent’s Enterprise Solutions. This will be accomplished by timely delivery of services, successful identification and resolution of issues or service requests, and through interactive customer communication.

How you'll make a difference:

  • Serve as the frontline liaison for Accruent's valued customers, providing prompt and expert assistance with software and technical inquiries.
  • Maintain detailed records of all internal and external customer interactions to ensure comprehensive records and seamless communication.
  • Adhere to established support protocols and incident response procedures with precision and diligence.
  • Work with customers to clearly identify problems and apply the appropriate solution.
  • Swiftly escalate critical issues to senior support staff and cross-functional teams as needed, facilitating collaborative efforts to identify and resolve underlying issues at their core.
  • Stay updated on Accruent's supported products and cutting-edge technologies, ensuring a proficient understanding to effectively serve customers.
  • Promptly address incoming issues through efficiently picking up phone calls, ensuring swift resolution and exceptional customer service.

Requirements:

  • Bachelor’s degree in related discipline (Computer Science for example).
  • Prior experience in a software support role.
  • Experience in Database and/or SQL knowledge.
  • Experience with Networking Fundamentals (IIS, Protocols, etc..)
  • Troubleshooting on windows environment, client and server.

Benefits

  • Competitive salary package
  • Annual Bonus
  • Meal Vouchers - Ticket Refeição
  • Life Insurance
  • Health and Dental Plan - extended to your partner and children without any discount.
  • Mentorship and Leadership Program 

Data Protection Policy

The data entered in the selection process form is confidential and stored in a secure environment. We take appropriate technical and administrative measures to protect your data.

#LIRemote

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Demographics - Brazil

At Accruent, we work to build a work environment that's based on respect and that values differences. We believe that can only be done by having a team with diversity of perspectives and experiences, and we know that the more diverse our backgrounds are, the more impactful solutions we build for our clients.

We encourage you to answer these demographic questions to help us achieve this balance and understand how our active efforts in diversity are impacting the people that are connected to us. This information is used for this purpose only, is completely voluntary and confidential, and it will not impact your performance throughout in the recruiting process.

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