Senior Product Designer (BC)

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location and Flexibility

The Senior Product Design role will be an integral part of WillowTree's hiring success. To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays) at our Vancouver, BC office.

The Opportunity

As a Senior Product Designer at WillowTree, you’ll lead design engagements for a variety of large and/or complex projects with minimal oversight. You’ll drive the design direction, and then make it happen!

Responsibilities

• Collaborate daily with a multidisciplinary team of Software Engineers, Researchers, Strategists, Creatives, and Project Managers
• Lead ideation sessions, workshops, demos, and presentations with clients on-site
• Establish design schedules, ensure final visual design concepts are on-brand, on-budget, and deliver on product strategy goals.
• Design products using all the tools in your toolbox—sketch, wireframe, design, prototype, animate—whatever is best to convey the ideal experience
• Prototype to communicate the “look” and “feel” of a project using Figma
• Collaborate with design peers to ensure designs are conceptually sound
• Ensure content strategy and design are aligned
• Build cohesive, lightweight, and purposeful design systems
• Continuously iterate your designs to stay current with mobile trends
• Give and receive design critique to help constantly refine and push our work
• Present your work to internal and external stakeholders, articulating the why of your design decisions
• Mentor new product designers and interns on visual and interaction design, problem-solving, client communication, and team interaction
• Push for and create inclusive, accessible design for all

Qualifications

• You’ve been designing digital products for 5-7+ years
• A portfolio that exemplifies strong visual design and a focus on defining the user experience
• You’ve proudly shipped and launched several products
• A strong understanding of typography, layout, color, and advanced design principles
• You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements
• Experience effectively presenting and communicating your design decisions to clients and team members
• You’re knowledgeable of what’s possible on modern digital platforms in addition to an understanding of platform design standards (e.g. HIG, Material Design)
• Experience with (and an affinity for) Figma.
• You're empathetic to client needs and can help find solutions if problems arise
• A commitment to being a trusted mentor and thought leader

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.