Who We Are

In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world’s leading brands, such as Hilton, HBO, PepsiCo, Domino’s and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.

Location & Flexibility

Our Content Designers are integral parts of our team at Poatek. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity in our São Paulo or Porto Alegre offices. 

The Opportunity

As a Content Designer, you’ll collaborate with teams of all disciplines to help deliver digital experiences our clients love. As a resident expert on using language to design digital products, you’ll ensure that every product we build—whether it’s a mobile app, chatbot, or enterprise website—provides people with relevant information they can use.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.  

Responsibilities

  • Plan information architecture and content hierarchy for enterprise websites
  • Run workshops to help clients nail down their brand’s voice and tone
  • Map out workflows to publish web content
  • Design conversation flows for chatbots
  • Collaborate with a Product Designer to create branded microcopy for digital products (websites, apps, chatbots, etc.)
  • Partner with Product Researchers to carry out user interviews in our usability lab
  • Whiteboard content models with a team of Engineers

Your Background

  • A great command of language, with experience in technical communication, creative writing, UX writing, or content design
  • Experience presenting to clients and executives
  • Eagerness to learn about new technologies
  • An eye for detail
  • The ability to think “big picture” as you break a large, complex problem into manageable chunks
  • A focus on improving user experience
  • Experience working with a multidisciplinary team (Product Strategy, Research, Design, and Engineering)

Bonus Points

  • You're familiar with Mobile or Voice Technologies
  • Experience with content modeling for a headless content management system (CMS) 

Because we’re a product agency, this client-facing role isn’t for you if you prefer to focus on content marketing, or writing long-form copy (like articles, blog posts, and white papers). 

Why Poatek?

What We Offer:

  • Be part of an innovative consultancy with a human-centered and culture with opportunities for ownership and professional growth
  • Competitive salary and benefits package (annual bonus)
  • Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
  • Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses,
  • Flexible work hours and autonomy
  • Voucher for health activities, food allowance, in-office snacks, drinks, and games

If you love IT as much as we do, we look forward to meeting you!

Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

 

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WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. 

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. 

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