As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team:

Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and wants to learn every day. You will be reporting to our Claims Processor Supervisor.

What you'll do:

  • Provide exceptional customer service and support for Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat. 
  • Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space. 
  • Assist Turo members in the incident process.
  • Assist with non-complex claim resolutions. 
  • Contribute to internal process documents and help streamline workflows.

Your profile:

  • Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner. 
  • You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace. 
  • Attention to detail is crucial, we work in a marketplace supporting hosts and guests across multiple geographies.
  • You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision.
  • You bring a positive attitude, high energy, strong work ethic, and commitment to the Turo values
  • You can work in a hybrid environment. This is not a fully remote position, and it will require on-site attendance (Hybrid Model)

Bonus if you have:

  • Previous startup experience
  • Strong proficiency with technology such as Slack and other CRM systems 
  • Someone who thrives in a space that is not always black and white.
The Phoenix base pay for this full-time position is $20.00 per hour + equity + benefits. Our base pay is determined by role, level, and location. Your recruiter can share more about the specific compensation offered for this role during the hiring process. Please note that the base pay listed in this posting reflects the base pay only, and does not include bonus (if applicable), equity, or benefits.
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Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

 

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

 

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

 

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

 

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