Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

Trip Arc is looking for a talented Manager, Travel Advisor Platform Engagement, focused on growing and optimizing a portfolio of travel agencies located on the West Coast of North America. This role involves establishing profitable commercial frameworks, responsible for designing, proposing, and implementing training strategies and execution tailored to drive adoption of our booking platform, ADX. This key position works closely alongside platform learning & development, and member relations teams providing value, consistency, and shared KPIs. 

This role requires a strategic, analytical, and flexible candidate who has a roll-up-their-sleeves attitude and is comfortable with a hands-on position involving significant change management. 

Responsibilities: 

  • Work with a portfolio of assigned travel agencies and develop custom platform adoption and growth strategies and execution. 
  • Plan, organize, and manage the onboarding, training, and support (both virtual & in-person) in close collaboration with our member relations team. 
  • Articulate each of our ADX value propositions to agency partners and represent Trip Arc as required at agency hosted events and other industry events. 
  • Conduct comprehensive business results meetings with internal stakeholders, taking ownership of discussions to ensure a thorough review of results and action items.
  • Coordinate with key internal and external stakeholders to ensure accomplishment of shared business objectives promoting a collaborative team environment.
  • Oversee ongoing relationships with agencies and advisors, monitoring platform adoption, sales volume, to meet performance targets along side your member relations team member.
  • Facilitate marketing and/or product presentations and educational webinars as required.   

Qualifications: 

  • A bachelor's degree is preferred, or an equivalent level of work experience. 
  • Minimum of 5 years of relevant industry experience working within the travel advisor community. 
  • Proven ability to work through conflict, build trust, generate respect, and influence outcomes through outstanding interpersonal and relationship building skills at all levels within the organization and with partners. 
  • Superior time management skills - able to work in a fast paced, changing environment and meet time sensitive deadlines. 
  • Upbeat personality, a hands-on team player and self-starter who can work in a lean environment with autonomy. 
  • Advanced written and verbal communication skills, including presentation skills and an ability to communicate at all levels, both internally and externally with polish and professionalism. 
  • Demonstrated ability to think strategically yet maintain contact with day-to-day performance. 
  • History of consistently meeting/exceeding targets and objectives. 
  • Excellent presentation skills with a strong ability to present to senior-level executives. 
  • Ability to lead and drive multiple competing priorities and thrive in a fast paced and complex environment. 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

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