Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

As the Customer Experience Marketing Lead, you will play a pivotal role in shaping and enhancing our customer journey. You will be responsible for tracking and analyzing the customer lifecycle from a marketing standpoint, ensuring that every touchpoint delivers value and fosters engagement. This role requires a strategic thinker with a collaborative spirit, as you will work closely with our sales and product teams to drive a cohesive customer experience.

This role is hybrid, based out of Santa Clara, CA, Austin, TX, or Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

 

Responsibilities:

  • Customer Journey Mapping: Analyze and refine the Customer Journey Map, identifying key touchpoints and opportunities for improvement.
  • Lifecycle Management: Own the end-to-end customer lifecycle from a marketing perspective, ensuring alignment with overall business goals.
  • Data Analysis: Track and analyze customer behavior and lifecycle metrics to inform marketing strategies and tactics.
  • Collaboration: Partner closely with sales and product teams to align messaging, content, and campaigns with customer needs and business objectives.
  • Campaign Development: Develop and execute marketing campaigns that enhance customer engagement, retention, and satisfaction throughout the lifecycle.
  • Feedback Loop: Establish mechanisms for gathering customer feedback and insights to inform ongoing improvements in the customer experience.
  • Performance Measurement: Define KPIs and metrics to evaluate the success of customer experience initiatives and report findings to stakeholders.
  • Market Research: Stay abreast of industry trends and best practices in customer experience and marketing.

 

Experience & Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field.
  • 3+ years of experience in customer experience marketing, digital marketing, or a related area.
  • Proven ability to analyze customer data and derive actionable insights.
  • Strong understanding of the customer lifecycle and journey mapping.
  • Excellent communication and interpersonal skills with a collaborative mindset.
  • Experience working with sales and product teams to align marketing efforts.
  • Proficiency in marketing automation tools and analytics platforms.

 

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.

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