Help shape the next generation of ecommerce for the next generation of consumer.

About the role

StockX is seeking a motivated, dedicated, and focused individual with marketplace and order management experience to lead a growing team with a primary focus on marketplace matching, dynamic pricing, order management and cross border trade to help facilitate a growing culture of efficiency and pricing advantage for all StockX team members and customers.  The Product Manager for Marketplaces and Orders will be responsible for leading a team of engineers and analysts as well as working with the Finance, Identity, Safety & Trust, Payments, Customer Service, Legal and other teams to build StockX’s marketplace and cross border trade solutions, processes and technology.

The Product Manager for Marketplaces and Orders will be responsible for the strategic plan, product roadmap, business operations, and partner relationship management of our core marketplace and fee strategy. Strategically, the StockX marketplace is a key competitive advantage and can create net new revenue streams for the company, as well as a large contributor to costs for our company and our customers. The role will therefore be tasked with creating a secure, scalable, and compliant platform, which uses fees and pricing to match buyers and sellers worldwide and create supply and demand leverage worldwide. This will drive optimal sell through and conversion rates at the lowest cost to the business and our users. Deep experience in global marketplace operations will be crucial to drive a safe, easy customer experience for both buyers and sellers on the StockX platform. Experience in payments, cross border trade, compliance and pricing strategy will be helpful. This role will work closely with engineering, finance, international leaders, customer service, marketing, legal, and compliance to deploy products, which give StockX a competitive edge in our marketplace & pricing worldwide.

This role will be responsible for leading company wide initiatives to streamline our marketplace and cross border trade systems. This includes overseeing the rebuild of our core matching engine and introducing new services to provide more pricing transparency for our customers internationally. Additionally, StockX plans on significant improvements to our core systems which will require new services and enhanced capabilities both domestically and internationally. This role will have to work tightly with both the buy and sell side of our marketplace as well as pricing, finance and taxes.  

What you’ll do

  • Effectively lead an engineering team or teams. 
  • Regular updates on the state of the marketplace to audiences including executives and board members.
  • Effective monitoring and reporting of core marketplace trends within the company and suggest improvements or adjustments to improve scalability and efficiency. 
  • Assist Fraud Teams with proper review of disputes and investigations to be done within process and in a timely manner.
  • Ensure that all marketplace processes are documented and followed throughout the company.
  • Provide continual training and coaching to team members in proper marketplace procedures including state machine adherence. 
  • Maintain thorough and accurate reporting on the marketplace performance as well as order state management for leadership.
  • Partner with Customer Support to ensure proper handoff and consultation for support cases involving marketplace and order issues.
  • Review analysis and reporting on marketplace and order state issues and cleanly escalate needed information for StockX Senior leadership.
  • Work with third party partners and internal teams on potential inefficiencies and weaknesses to close any possible gaps.
  • Maintain clean and detailed record keeping of instances of issues and losses sustained by StockX including documented learnings from each case.
  • Use provided data and analytics to develop and implement new measures to improve marketplace performance and scalability. 
  • Collaborate cross departmentally to identify new areas of opportunity and take proactive measures whenever possible. 
  • Provide feedback and assistance to additional departments in instances of possible inefficiencies and access control issues.
  • Maintain vendor management with external partners and ensure effectiveness.

About you

  • Experience in marketplace dynamics and order management at the international level.
  • Experience in cross border trade, including shipping physical and digital goods.
  • Detailed knowledge of marketplace and order management systems and implications for costs and efficiency.
  • Experience with dynamic pricing systems, including seller and buyer initiated transactions.
  • Experience in currency conversion within pricing systems.
  • Minimum 5-10 years experience in a lead product role with management experience preferred.
  • Excellent written and verbal communication skills at the executive level.
  • Proven analytical, problem solving and project management skills
  • Ability to multi-task with attention to detail
  • Ability to cooperate across organizational/department boundaries to reach mutual goals
  • Ability to successfully pass a background investigation and drug test.
  • Consent to recurring background investigations at discretion of senior management.
  • Must be able to maintain composure in stressful situations and confidentiality of sensitive information.
  • Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products.
  • Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities.
  • Expertise in managed marketplace business models.
  • Familiarity with Marketplace/StockX operations.
  • Expert Payment experience in multiple regions, especially APAC.
  • Fraud and investigative experience.
  • Experience with multiple payment providers and orchestration layers.
About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at StockX are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.