Help empower our global customers to connect to culture through their passions.

Why you’ll love this role

You’ll be joining a fast-moving and diverse team of dedicated individuals who work together to safeguard StockX’s marketplace, customers, team members and inventory worldwide. You’ll be helping develop the roadmap and support the execution of operations for the Safety & Trust team at StockX. This role is on the Safety & Trust team and will work cross-functionally with stakeholders in Market Integrity, Product, Engineering, Brand Protection, Operations, Customer Support, and Information Security.

What you’ll do 

  • Identify fraudulent situations by reviewing suspicious activity reports and/or alerting systems and initiating remediation actions. 
  • Thoroughly investigate leads on possible fraud provided by both internal and external clients. 
  • Use data-driven points to identify fraudulent patterns and take preventative measures.
  • Provide detailed analysis and reporting on fraudulent activity for supervisors and key stakeholders. 
  • Review Fraud queues promptly to ensure efficiency for orders or users needing further review. 
  • Maintain clean and detailed record keeping of instances of Fraud and losses sustained by StockX.
  • Collaborate cross-departmentally to identify new areas of fraudulent activity and take preventative measures.  
  • Provide feedback and assistance to additional departments in instances of possible fraud. 
  • Provide analysis to fraud prevention partners and related vendors on new trends or actions needing to be taken to prevent fraudulent activity. 
  • Facilitate regular meetings with vendors or other departments to update on current fraud trends. 
  • Review and assist in the development of suspicious activity/exception alerts to identify fraudulent or suspicious activity. 
  • Use detailed fraud detection methods to make informed decisions on StockX orders' status and users' status. 
  • Thoroughly investigate all payment disputes and provide detailed analysis of identified dispute-related trends.
  • Investigate and analyze chargeback patterns and trends to deploy fast remediation efforts
  • Review and investigate fraud and chargeback reports to help proactively identify trends and deflect possible fraud and chargebacks.
  • Review fraud and policy abuse trends in the industry and apply knowledge to proactively prevent risk.

About you 

  • Experience in fraud analysis, customer support, investigation, chargebacks, or related fields. 
  • Excellent written and verbal communication skills
  • Proven analytical, problem-solving, and project management skills
  • Ability to multi-task with attention to detail
  • Ability to cooperate across organizational/department boundaries to reach mutual goals
  • Ability to successfully pass a background investigation and drug test
  • Consent to recurring background investigations at the discretion of senior management
  • Physical ability to travel and remain physically attentive to security and investigative needs StockX faces worldwide
  • Must be able to maintain composure in stressful situations and confidentiality of sensitive information
  • Proficiency in using data analysis and computer-based tools, such as Google and Microsoft Office Suite and similar products
  • Creativity, flexibility, and ability to work in a fast-paced environment with constantly changing tasks and priorities

Nice to have skills

  • Familiarity with StockX operations
  • Investigative experience in corporate environments
About Us

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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Demographic Questionnaire

At StockX, Diversity, Equity and Inclusion is not a program or check-the-box initiative, it is what we stand on, it is our footprint. Our culture honors authenticity of every dimension of diversity. We recognize that it is the very things that make our team members unique that adds value to who we are. We have an intentional focus on incorporating equitable practices and fostering  inclusive communities where our teams can bring their best selves, develop into their potential, and reciprocate the respect and appreciation that enables our business to thrive. 

That focus begins  by building a robust, diverse talent pool across every team at StockX.  As part of that focus, we wish to survey our job applicants to better understand their full profiles.  Below is a set of optional demographic questions for you to review.  Your decision to provide demographic information is entirely yours, and completely independent of the recruitment decision-making process. If you do not want to provide us with this information, select the “I don’t wish to answer” option to any or all of the questions. If you do provide responses, those responses will be considered your consent to provide us with this information. 

Responses to the survey will be collected by our recruiting partner Greenhouse Software, Inc. Survey results will be provided to StockX’s talent acquisition team in an anonymized and aggregated report only after the job posting has expired. Your individual responses will not be provided to StockX and will not impact the outcome of your application in any way. Where applicable, the data collected will also help us comply with applicable regulatory requirements. We appreciate you taking the time to do this!

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