Help empower our global customers to connect to culture through their passions.

Why you’ll love this role:

The Store Market Associate is a customer-facing role that elevates the brand experience for the customer and facilitates accurate intake and POS transactions. The Store Market Associate will need to be energetic, enthusiastic, and informed to be able to maintain a passionate level of engaged conversation. The role will include explaining StockX to new users and explaining benefits of StockX to current users. In addition, they will help in other areas of store operation when needed.

What you’ll do:

  • Greet customers as they enter the store and help them navigate the space.
  • Provide excellent service and attention to all customers.
  • Know the StockX platform to effectively assist customers.
  • Ensure accurate transactions when accepting products and processing sales for DeadStock and Non-DeadStock items.
  • Clearly communicate the purpose of StockX and store initiatives.
  • Build relationships with customers, especially repeat ones.
  • Deliver an engaging customer experience.
  • Explain the StockX buying and selling process.
  • Quickly escalate customer service issues through the proper channels.
  • Follow SOPs for intake to minimize errors and ensure accurate inventory documentation.
  • Maintain store cleanliness, merchandising, and pricing.
  • Assist with events, including setup and clean-up.

About you:

  • 1-3 years of store or customer service experience
  • Strong work ethic and positive attitude are a must
  • Strong attention to detail, ensuring quality in all tasks.
  • Sense of urgency to perform tasks to timelines
  • Proficient in computer systems, technology, and scan compliance.
  • Excellent communication, collaboration, and problem-solving skills.
  • Open to flexible working hours to meet team and customer needs.
  • Good endurance skills
  • Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
  • Familiarity with Warehouse Management Systems

Working conditions:

  • The store environment has working conditions similar to those of a typical retail store with warehouse elements. Team members may be regularly exposed to dust, odors, and noise. Required safety equipment may include gloves and protective eyewear. Shirts with sleeves are recommended, though not required. Closed-toed and closed-heel shoes are required.
  • This role may require you to ascend or descend ladders, stairs, ramps, and the like frequently depending on site location.
  • In this environment, team members will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.

 

Pursuant to the various pay transparency laws/acts, the base hourly rate of $20.00/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

About Us

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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Demographic Questionnaire

At StockX, Diversity, Equity and Inclusion is not a program or check-the-box initiative, it is what we stand on, it is our footprint. Our culture honors authenticity of every dimension of diversity. We recognize that it is the very things that make our team members unique that adds value to who we are. We have an intentional focus on incorporating equitable practices and fostering  inclusive communities where our teams can bring their best selves, develop into their potential, and reciprocate the respect and appreciation that enables our business to thrive. 

That focus begins  by building a robust, diverse talent pool across every team at StockX.  As part of that focus, we wish to survey our job applicants to better understand their full profiles.  Below is a set of optional demographic questions for you to review.  Your decision to provide demographic information is entirely yours, and completely independent of the recruitment decision-making process. If you do not want to provide us with this information, select the “I don’t wish to answer” option to any or all of the questions. If you do provide responses, those responses will be considered your consent to provide us with this information. 

Responses to the survey will be collected by our recruiting partner Greenhouse Software, Inc. Survey results will be provided to StockX’s talent acquisition team in an anonymized and aggregated report only after the job posting has expired. Your individual responses will not be provided to StockX and will not impact the outcome of your application in any way. Where applicable, the data collected will also help us comply with applicable regulatory requirements. We appreciate you taking the time to do this!

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