Help shape the next generation of ecommerce for the next generation of consumer.

About the role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

 

What you'll do

  • Handling all customer servicing needs and support for our customers
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
  • Help manage the order fulfilment process 
  • Listen and respond to customer needs and concerns
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willingness to support other areas across the business as they come up

 

About you

  • Minimum of 2 years of experience managing high volume queues ideally gained in a fast-paced work environment - 
  • Possess situational awareness to identify and escalate matters that require urgent attention 
  • Bilingual: Japanese x English
  • Knowledge in one of our verticals (Sneaker, Streetwear, Collectible, Handbag, Watch, Electronic) 
  • Must be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet the needs of the business
  • Ability to attend 2 weeks of training, ranging between Monday through Friday, 8:00am to 6:00pm
  • Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited) Meet a minimum of 10 Mbps download and 5 Mbps upload speed
  • Able to provide a private work space that is free of any extraneous noises and distractions

 

 

About Us

Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.

StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platformmore than half of those coming in the last year. And we’re just getting started.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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