Help shape the next generation of ecommerce for the next generation of consumer.
About the role
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!
What you'll do
- Handling all customer servicing needs and support for our customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willingness to support other areas across the business as they come up
- Minimum of 2 years of experience managing high volume queues ideally gained in a fast-paced work environment -
- Possess situational awareness to identify and escalate matters that require urgent attention
- Bilingual: Japanese x English
- Knowledge in one of our verticals (Sneaker, Streetwear, Collectible, Handbag, Watch, Electronic)
- Must be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet the needs of the business
- Ability to attend 2 weeks of training, ranging between Monday through Friday, 8:00am to 6:00pm
- Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited) Meet a minimum of 10 Mbps download and 5 Mbps upload speed
- Able to provide a private work space that is free of any extraneous noises and distractions
Our global platform offers unprecedented access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. And, unlike other ecommerce sites, StockX hand-checks every purchase (20,000+ daily trades) at one of our regional authentication centers.
StockX’s special formula has rocketed the company to a multibillion dollar valuation, with 10M+ lifetime trades on the platform—more than half of those coming in the last year. And we’re just getting started.