Sr. Credit and Collections Analysts

Job Description

SonicWall is looking for a highly motivated, hands-on, results-driven Senior Credit and Collections Analyst to play a key role in a fast-growing company in the field of cyber security. We are building a world-class finance team that will help the company be successful while focusing on creating a dynamic, fulfilling, as well as a fun work environment!


  • Monitor and review aging portfolio assigned to ensure timely payments are received and identify delinquent accounts
  • Make daily collection calls and/or send emails to distributors, partners for past due invoices, short payments and disputes
  • Promptly send correspondence to customers in response to unauthorized deductions and request immediate repayments. Send follow up communications as necessary
  • Respond to inquiries and requests via email and AR email box from external and internal customers, within published SLA
  • Develop and maintain a rapport with distributors and partners to ensure payment are received within approved payment terms
  • Research and resolve account discrepancies, short payments, credit notes or overpayments
  • Partner with the sales organization to resolve invoice disputes and delinquent accounts
  • Keep detailed collection notes and recommend actions for delinquent accounts to management
  • Perform credit checks on new and existing clients to establish credit limits using D&B, credit application and customer financials
  • Actively participate in quarterly collections forecasts, working with management to ensure goal is met
  • Assure timely release of orders and shipments on hold while reinforcing corporate credit collection policies
  • Ad hoc reporting and analysis as requested by management
  • Assist with cash applications during month end and quarter end as requested


  • 5+ years high tech credit and collections experience required
  • BS or BA in Accounting/Finance/Business preferred
  • Ability to communicate in a clear and professional manner, oral and written
  • Experience with Oracle required and working knowledge of D&B
  • Multi-task with the ability to accurately work in fast paced and ever-changing environment
  • Excellent interpersonal skills and ability to work with co-workers
  • Ability to work effectively in a cross-functional team environment
  • Excellent organizational skills and the ability to prioritize tasks efficiently
  • Self-motivated and quick learner
  • Participate and provide feedback for improvements on department policies and procedures
  • Proficiency in MS Excel and MS Word


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