About the Role:

The Data Migration Specialist will extract, transform, upload, and clean customers’ data as part of a successful migration into our software products.

Ranked number 24 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category; and named as one of Built In Seattle’s ‘Best Places to Work

What You'll Do:

  • Guiding customers through a standardized project plan for migration of their data according to assigned deadlines.
  • Equipping customers to extract data from their software tools, helping customers prepare their data for migration, contributing to customer meetings, answering basic support questions.
  • Identifying and fixing data corruption issues, mapping customer data for upload, and basic formatting of customer data.
  • Properly using tools for data migration and reporting any functionality issues in those tools, or the data migration process.
  • Maintaining a working knowledge internal database schema and related software products by participating in team and company trainings.
  • Responding to customer needs, building a partner mentality to meet their expectations.
  • Maintaining communication with contacts, within reasonable response times, according to standard Customer Success guidelines.
  • Identifying the need for, and promoting and explaining additional customer services.
  • Contributing toward achieving the defined success criteria and outcomes for general initiatives in Customer Success goals, and awareness of progress toward those goals.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

  • 100% employer-paid premiums for Medical, Dental, and Vision for employee
  • 50% employer-paid premiums for Medical, Dental, and Vision for dependents
  • 401K match
  • Flexible working program
  • 12 paid company holidays
  • 15 days PTO
  • Paid parental and adoption leave
  • CO Pay Range: $45,000-$50,000 / year 

What You'll Bring: 

  • 1+ year of experience in data maintenance preferred.
  • MySQL/MariaDB (Sequel Pro, Navicat), Docker, API, AWS, macOS a plus, but not required.
  • Prior experience with Church Community Builder software a plus, but not required.
  • Teachable and fast learner; able to absorb and retain product knowledge.
  • Sets high standards of performance.
  • Proactive and critical thinker.
  • Shows bias for action. A result-oriented “doer”. 
  • Excellent team player.
  • Ability to identify significant problems and opportunities for improvement.
  • Adaptable and able to work effectively in a fast-paced dynamic environment.
  • Plans, organizes, and schedules work in an efficient, organized manner.
  • Ability to focus and execute on key priorities.
  • Associate’s or Bachelor’s degree or equivalent experience in data-related field preferred.
  • 2+ years of customer service experience in data services or SaaS.
  • Proficiency in Excel required.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

 

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 450 Pushpay teammates support 10,000+ customers as they drive social good. We’re growing fast, and we need driven and teachable talent. Join our team and grow with us. 

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