About this Role

The primary responsibility of the IT Support Analyst is to provide technical support to end-users of Pushpay, assisting them with hardware and software issues and resolving technical problems in a timely and efficient manner. This role will be a vital resource in maintaining user productivity, troubleshooting system errors, and contributing to a positive technology-driven work environment. The IT Support Analyst will play a crucial role in ensuring the smooth functioning of our organization's IT operations and serving the core IT needs of our associates.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits and Compensation

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days PTO, to start, increases with tenure and seniority
Paid parental and adoption leave
Compensation Range: $51,171 - $64,200, depending on location

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.
Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.
Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.
Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.
System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.
Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.
Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.
Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.
Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.
IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.
Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.

What You Bring

Skills

Solid understanding of desktop operating systems (e.g. macOS and Windows)
Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
Basic knowledge of SaaS tooling and management
Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
Basic understanding of equipment life-cycle management
Familiarity with hardware components, troubleshooting techniques, and printer support.
Basic understanding of deployment concepts and mobile device management
Strong problem-solving skills with a customer-focused approach
Able to resolve issues remotely and without direct access to customer hardware
Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
A team player with a positive attitude and the willingness to learn and grow within the role.

Minimum Experience

1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment

Preferred Experience

2+ years experience using Google Admin Console or MS Active Directory
1+ years experience using JAMF or other MDM solution
1+ years experience using Okta or other SSO solution
1+ years experience imaging, deploying, and recycling hardware

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

Preferred Name

Are you able and willing to come into our Allen, TX or our Redmond, WA office full time? *

How many years of experience do you have providing IT support for iOS and Macbooks? *

How many years of experience do you have with G-Suite? *

How many years of experience do you have with Okta? *

How many years of experience do you have with Zendesk? *

How many years of experience do you have with Slack? *

How many years of experience do you have with Bettercloud? *

How many years of experience do you have with JAMF? *

How many years of experience do you have with Confluence? *

Are you authorized to work in the United States? *

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? *

Pushpay may use text messages to communicate with you. Select below to consent to receiving SMS messages (including text messages) from Pushpay at the mobile number you have provided to us.

What are you total compensation expectations? *

LinkedIn Profile

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Pushpay’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.